18bet.com Bookmaker Review: rules, support, sign up, free bets, site

18bet is an online sports betting company that was established in 2010 and went online in 2012 under the management of the gaming holding “BELLONA NV”, which also includes the bookmaker 1Bet. 18bet operates under an offshore license in Curacao. The bookmaker is operated by Shark77 Limited, which is registered in Malta. The company’s registered office is Vault 14, Level 2, Valletta Waterfront, Floriana, FRN 1914, Malta.  The license obtained for Curacao, along with the platform and betting line of 18bet, was granted by 1bet, which accepts sports betting online. The company operates only online, without physical representative offices. 18bet has regional restrictions. In particular, the bookmaker does not accept bets from users from the following countries:  Bulgaria, Israel, USA, France, Cyprus, Hong Kong, United Kingdom, Ireland, Hungary, Australia, Singapore.

18bet offers high odds and an attractive bonus program. The bookmaker offers its clients the possibility to place a bet not only on sports but there is also a virtual casino. In particular, you can play slots or jackpots. 18bet  offers virtual sports as well – football, basketball, dog racing, horse racing, etc.

18bet is popular mainly in Greece. Roughly one-quarter of the players are from Greece. The site is translated into 13 languages.

18bet’s main market focuses on Europe. However, judging by the number of Asian languages on the menu, the office is also focused on this market. The CIS countries are not a priority for the company, although it accepts players from the countries of the former USSR.

Today, the number of 18bet’s customers is well in excess of 10 thousand people from approximately 50 different countries across the world. This is an indirect confirmation of the operator’s reliability, which is also confirmed by reviews from abroad.

The advantages of 18bet include high odds, a good selection of bets, a decent limit and guaranteed payouts. This betting office is therefore suitable not only for small players but also for those whose gambling deposits exceed several tens of thousands of dollars.

Design and layout and user-friendliness of the site/app

The official website of 18bet with a domain .com operates on a distinctive platform established for the betting office by a company from Gibraltar. The design of the website is in black, grey and yellow colours and is currently available in 13 languages. The translation of the website seems to be done professionally by competent people. They kept the names of the markets in English, as well as the names of some little-known teams.

By default, the 18bet website has odds in the European decimal format, but in the upper-right corner under the main menu, it is possible to switch to the American format and also several Asian formats.

The mobile website of the bookmaker can be found at m.18bet. Besides sports betting, 18bet offers other types of gambling casinos and slot machines. By default, the main mobile site displays events that take place in live mode, and you can view the pre-match line using the icon in the upper right corner. Live events are filtered by sports, and there are relatively few of them in the bookmaker line.

18bet has mobile apps available as well. They are of high quality and provide all the necessary functions for the client. You will be able to download the app whether you own a Samsung or an iPhone since the app works for both Android and iOS operating systems.

Services and live

The line services and live section are important criteria when choosing a bookmaker. Bookmakers should provide the customer with a maximum variety of sports and events. Every player has his own preferences, so a wide range of events allows the bookmaker to attract new customers efficiently. The wider the line, the more opportunities for you to find and make a profitable bet.

In terms of the list of sports at 18bet betting company, the line is at an average level (about 20 types). What is convenient is that the number of upcoming matches is displayed next to each name of the sport, when many competitors show the number of offers for betting.

The bookmaker 18bet also offers a good line of eSports. It includes disciplines like CS:GO, Valorant, Dota 2, King of Glory, Call of Duty, StarCraft 1 and 2, etc.

Unfortunately, there are no bets on non-sporting events at this betting company. There is no line on politics, winners of TV shows, weather, etc.

The amount of championships at 18bet is average. The best matches are European football (soccer), basketball, tennis and hockey. For example, in football in Great Britain, you can find up to 12 championships of different levels at once-from the Highest League to the regional championship. Football tournaments in Germany, Italy, Spain and France are well represented. Otherwise, everything is similar to what most bookmakers offer.

The list at 18bet is quite long, it contains almost all types of bets that are in particular demand among bettors, so for a successful game, the variety and number of bets in additional outcomes are quite satisfying. For example, in the top European soccer leagues, ~171-238 markets are represented for matches.

The odds are a key factor in choosing a bookmaker. The only thing more important than the odds is the reliability of the bookmaker. The higher the event odds, the more profitable it is to bet at the office. The odds value depends on the margin of the betting company, which is his guaranteed earnings.

The odds at bookmaker 18bet are very attractive, slightly above average. Betting with this company is quite profitable. The odds are especially attractive for handicaps and totals, where many events with the same chances of winning are set at 1.92-1.92 and 1.93-1.93, when most competitors have similar events rated much lower, usually from 1.85 to 1.90 (in both directions). The average margin at 18bet is around 4%.

For ease of use for international bettors, the 18bet website supports odds in 6 variations. By default, odds are displayed in decimal form.

Live line

The section on live betting is available to betting fans, but only on the most popular sports, not exceeding 10 disciplines in total.

As of 2021, 18bet’s in-play betting has become extensive. On top matches:

– In football, they can offer ~150 selections;

– Basketball ~40-50;

– hockey ~38-50;

– tennis ~40.

The odds at 18bet are average, slightly lower than in the pre-match line, although there are often very good offers, especially for the top events. The weighted average margin for the main outcomes of popular sporting events is ~6.4%.

18bet offers live streaming and also graphical match trackers that display the current progress of the game in animation with live stats. There is also a multi-view that allows you to place live bets for several matches on the same page.

Bets are usually accepted without any delays, although delays of up to 20-30 seconds are not unusual. The calculation of bets usually takes 10-15 minutes.

Freebies, bonuses and promotions

For new players, the bookmaking company 18bet offers a 100% bonus of up to €100, for that, you need to use bonus code WSB100 on your first deposit (from €10). The bonus code will be credited automatically within 24 hours.

To withdraw your starting bonus, you have to increase your deposit amount and credited bonus by 16 times within 21 days after receiving the bonus by placing regular bets on any sporting events with odds starting from 1.80.

If a player requests a part of funds when the bonus is activated and has not won back, winnings received earlier will be cancelled and 8% commission may be deducted as well, so we advise you not to withdraw money until the bonus has been won back.

In addition to the welcome bonus, the bookmaker 18bet also offers other promotions such as freebies, cashbacks, reload bonuses and personalised offers such as birthday bonuses.

Customer care, live chat, email support, tel call

The quality of the technical support is one of the most important factors in choosing the right betting company. Unfortunately, problems with the bookmaker’s office can occur at any time. The support representatives should quickly and efficiently remove all obstacles for a stress-free experience. The bookmaker should provide a prompt response and offer as many ways of communication as possible.

18bet’s technical support service is not very efficient. The average response time is 30 minutes. It takes a very long time for the specialists to solve clients’ problems, and some clients have experienced that the technical support service simply stops responding.

18bet’s customer support team works non-stop – 24/7. There are several ways to get in touch with the support team:

– by email: [email protected] or [email protected]

– More quickly via live chat;

– WhatsApp/Viber: +44 750 616 7701.

Call-back service is also available.

Overall, the technical support service at the 18bet is not impressive. The quality of the bookmaker’s technical support is quite poor. Not everyone is willing to wait half an hour or more for an answer to their question. The only plus that can be mentioned at this bookmaking company is the large number of methods with the technical support service.

Before contacting support for help, we advise you to read the “FAQ” section on the bookmaker’s website for answers to the most common customer queries.

Registration 

In order to place a bet at bookmaker 18bet, you need to register. For citizens from allowed countries, opening an account in 18bet involves two steps. The first one is registration data. Here you need to specify the following information:

Email address.

Username.

Password.

The second stage of registration is specifying personal data. In this field the following information must be provided:

First name.

Surname.

Gender.

Country of residence.

Account currency.

Date of birth.

After completing the registration procedure and depositing to the account, you need to choose the events you are interested in. Then you need to click on odds. On the right side of the page, you will see the “Coupon” menu. Here you will see the total odds, you can select the type of bet, and specify the amount. After that, all you need to do is to click on the “Make a bet” button, and your game ticket will be accepted for processing.

Financial information

18bet offers bettors to play in 25 different currencies. The minimum bet is €1 (or the equivalent in the account currency).

The maximum bet varies and depends on the type of sport, how popular a certain event is and the type of bet. The default maximums at 18bet are higher than average.

For example, for non-top matches, maximum bets vary from $50 to $900, for Euroleague Basketball the limits are $1400-2000, and in the NBA even $1000-9000 for a single bet. In football, the maximums can be much higher.

You may deposit funds into your account from

– Bank cards (VISA, MasterCard);

– Electronic payment systems (NETELLER, Skrill, EcoPayz, Jeton, MuchBetter)

– PaySafeCard

– bank wire transfer

The minimum amount to deposit is €10, a maximum of €15 000 per transaction. Money transfer time – instant. Deposit fee – 0%.

In order to withdraw your winnings from the 18bet account, you may use:

– a bank card (VISA, MasterCard);

– electronic wallets (Skrill, NETELLER, ecoPayz, Jeton, MuchBetter)

–  a bank transfer (RAPID, Klarna, Fast Bank Transfer)

The minimum withdrawal amount is €10, the maximum is €15 000, for bank transfers –  €10 000. Time of processing payments – instant for E-wallets, up to 5 business days for bank transfers and up to 24 hours for credit cards. No withdrawal fee.

Also, if a deposit is requested without having been wagered more than 5 times in advance, the bookmaker is entitled to deduct 8% of the requested amount.

Reliability, Integrity and Safety

The key factor when choosing a bookmaker is reliability. Every player, first and foremost, is interested in withdrawing his winnings and, if necessary, his deposit. The company must guarantee the client stable operation, as well as fast payouts. To check the reliability of a bookmaker’s office, it is necessary to know its name, place of registration and legal address. The most important document for a bookmaker’s office is a license. Organisations must provide all the necessary information about the authorisation for gambling activities.

s for the bookmaker’s office 18bet, there are certain issues. In particular, it is a questionable registration. The company is registered in Malta. Despite the fact that Malta is an EU country, it is an offshore jurisdiction, which does not disclose information about the owners of the company. In addition, unreliable casinos and betting shops are often registered in Malta, as the necessary checks are not carried out in this jurisdiction. Due to its registration in Malta, this bookmaking company is restricted in some countries.

Bookmaker 18bet is operated by Shark77 Limited. The registration number is C78760. The registered office of the betting company is Vault 14, Level 2, Valletta Waterfront, Floriana, FRN 1914, Malta.

A licence to operate a gambling business has also been granted to 18bet in Malta. The document number is No. MGA/B2C/409/2017. The gambling permit for the company was issued in 2017. Apart from 18bet, this licence also applies to another betting company, Sport Empire.

The bookmaker 18bet has regional restrictions. In particular, it does not provide services for customers from Bulgaria, Israel, the USA, France, Cyprus, Hong Kong, United Kingdom, Ireland, Hungary, Australia, Singapore.

Thus, betting company 18bet cannot be considered extremely reliable. Registration in an offshore jurisdiction clearly does not add to its attractiveness in the eyes of the players, and from certain countries like Bulgaria, Israel, the USA or France, it is not available at all. However, 18bet has been operating on the market for a couple of years, which indicates that this betting company is not a fly-by-night company.

What does the site not have?

Among the disadvantages of 18bet is the list of restricted countries which is quite long and their line is limited too. 18bet doesn’t have a VIP Program. There are usually some complaints about bets cancellation. The number of methods for deposits and withdrawals at 18bet is also quite small, so we would suggest adding more. Also, the betting company lacks a cash-out option. What we would definitely improve about 18bet, is their customer support and the promptness of answering bettors’ questions via email.