Complaints being processed

Here you can see the complaints that are currently being processed. This means that we’ve contacted the bookmaker in question and are either awaiting a response or a decision is yet to be reached. If your complaint is on the list, we will get in touch with you as soon as possible.

Payout delay - 5800 EUR - zebet.com - May 15, 2017
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Payout delay - 5800 EUR - zebet.com - May 15, 2017

Hi dear Bookmaker Ratings, I am facing problems with zebet.com They are registered under MGA and i played there from 1 week and on 10.5 i verified my account succesffuly.After i won some bets, at Saturday i gave my withdrawal first to Skrill, Sunday 2nd and yesterday the 3rdone.They reply me always that it's processed etc. but i didnt received my money still.I will be happy if you can look further that case. I called them today and they said always the same: You have to wait, I cant say you more bla bla bla. I dont know how to…

Payout delay - 3100 EUR - 1Xbet - April 16, 2017
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Payout delay - 3100 EUR - 1Xbet - April 16, 2017

Dear Sir/Madam, I registrated at 1xbet during january 2017 and i made bets almost everyday. At one moment amount on my account was 3100 euros. I decided to withdraw 1000 euros on my skrill account ( I used also my skrill account when i made deposit on 1xbet). Then they started to require documents and after that more and more documents. I sent them all that they were asked for. After more than a month of sending similar e-mails they gave me address in Russia Federation to send all that documents by post. I did even that. From the time…

Balance confiscation - 2369 EUR - 1Xbet - March 15, 2017
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Balance confiscation - 2369 EUR - 1Xbet - March 15, 2017

I have a 1xbet account since more than a year, i lost about 5000 euros overall. I made a lot of deposits and a lot of withdrawals without any problem. For the first time, i won real money in February, about 800 euros. They locked my account (with a balance of 2369 euros) when i tried to make a withdrawal. They asked me every documents you can imagine : selfie holding document with email image, as background , proofs of my deposits ... I send them everything ! They made me fill out 2 claims where they ask me my…

Account suspended - 185 USD - Betfair - March 15, 2017
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Account suspended - 185 USD - Betfair - March 15, 2017

Hi,I registered at betfair on February 22nd, before depositing any amount, I sent the documents all there to check the account, it was all good. Day 25 or 26 I made the first withdrawal, and to my surprise, the next day I go to my betfair account and say that the account was closed, and they did not pay me anything. I went to talk live chat, and they said they notice suspicious activity in my account, I asked but they did not say what activities. Well, after the account has already been verified, they have asked me again proof…

Balance confiscation - 4000 EUR - 1xbet.com - March 14, 2017
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Balance confiscation - 4000 EUR - 1xbet.com - March 14, 2017

Dear Sir/Madam I've been using 1xbet for 8 months earning around 4.000 €. When for the first time I asked for a withdraw they rejected my withdrawal and blocked my account. Then they asked to provided the documents for verification: First they ask passport, then i sent my passport for verification. After that they asked my skrill screenshot and any kind of other documentations which I sent to them . After all of that they come out of the blue with the following email: "Good Day. We want to inform you, that our company decided to stop any collaboration with…

Balance confiscation - 667.98 EUR - 1XBet - March 13, 2017
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Balance confiscation - 667.98 EUR - 1XBet - March 13, 2017

Since January 2017 the bookmaker 1XBet refuses me to make a withdrawal of my earnings. I already had made a withdrawal of my initial deposit weeks ago - without any problem. But when I wanted to withdraw the much bigger rest of the money on my depot, they began to require documents and more documents and more documents. Photo of my passport, of my personal ID, of my credit card, on white background, on coloured background, with my hand visible on it, with another camera and so on and so on. The photos of my documents were absolutely perfecty readable.…

Account suspended - 12692 EUR - 1xbet.com - January 29, 2017
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Account suspended - 12692 EUR - 1xbet.com - January 29, 2017

My account in 1Xbet is very old and verified, but after last my betting session they locked payouts and locked beting, my deposit in 27.01.2017 was around 8k and won 4k, bets were made on hockey matches KHL. They are asking me to send new documents pasport or ID (I sent), then they asked to made few screenshots of my skrill walet( I sent), then they asked me to send Neteller screenshots( I sent, but without one, because neteller history can be seen only one year, but I made last transaction in 2015 with 1xbet. I asked neteller to send…

Other - 200 EUR - winmasters - January 25, 2017
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Other - 200 EUR - winmasters - January 25, 2017

I put there 200 eur via neteller and they give me 200 eur bonus. After one day they limit me and every ticket goes on aproval and correction. I lost all money there. None of my bets was high then 100 eur. I have all screenshoot to aprove this.

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