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Ladbrokes are widely recognised as both a reputable firm and one of the UK’s premier bookmakers. At Bookmaker Ratings we rate bookmakers based on a variety of criterion and, all things considered, Ladbrokes had held a 5-star rating and were among the top bookmakers reviewed on our site. However, having recently received a punter complaint, they no longer sit among our top-rated bookies. In November 2016, we received a complaint from a Ladbrokes punter stating that they had not been paid out on a winning bet: At Bookmaker Ratings we also act as an intermediary between punters and bookmakers whenever disputes arise.…

Any punter registered with us has a right to draw up a complaint against a bookmaker and can expect our professional examination with a positive outcome of the dispute (if the complaint is sound and valid). Over the past few months, we’ve regularly published complaints and provided online information about the results of the claims (some of them were translated into English and are available to view here). During the lifetime of our site, we have reviewed a vast number of complaints. Detailed statistics can be found on the “About us” page. Here are a couple of solved disputes over the…

Complaint form The new complaint form can be filled in only by registered users. Here’s the list of required information fields you must complete the form with: Your name (published only in private discussion); Username at the bookmaker (published only in private discussion); Email (published only in private discussion); Type of dispute (published on the website); Bookmaker (published on the website); Whether or not you were able to contact customer support (published on the website); Description of the dispute (published on the website); Attached files (if the moderator decides to publish any images, all confidential information will be removed prior…

Mark O’Haire has a huge passion for the top tiers of European football, but also enjoys following the English lower leagues, his beloved QPR, rugby and travel. In January 2016 Mark was crowned Tipster of the Year. He also runs WeLoveBetting.co.uk – a sports betting website. He joined The Bookmaker Ratings’ team of pundits in January 2016 to share his tips mainly on European football leagues which you can find here.

Laure James is a Sky Sports News correspondent based in Northern Ireland. Also she is a UEFA.com reporter and writes for the Sunday Mirror and Sunday Times. Besides that, she is the Sky Sports reporter for their darts coverage. Laure will give her views on English Premier League, France Ligue 1 football, and world-wide darts competitions. Her predictions will be available here.

Marcotti is also a writer. Among his books are Paolo Di Canio’s autobiography of 1999, 2006’s “The Italian Job: A Journey to the Heart of Two Great Footballing Cultures” (written along with Gianluca Vialli), and “Capello: Portrait of a Winner” (2008), an unauthorized biography of the Italian football coach Fabio Capello. He is joining our team of pundits in November 2015 to give his view on the English Premier League and Serie A games. All of his tips could be find here.

Tancredi Palmeri Palmeri will share his tips on Italian, British and Spanish football, as well as tennis and Formula 1, with text and video. All of his tips could be find here.