All complaints

This page is where we publish all of the complaints - regarding bookmakers - that we've received. For security reasons all personal data has been removed. In addition to publishing complaints, we also share information regarding our dealings with bookmakers. For example, you will be able to find out which complaints have been solved, processed, or rejected.
Payout delay - 3100 EUR - 1Xbet - April 16, 2017
Processing
Payout delay - 3100 EUR - 1Xbet - April 16, 2017

Dear Sir/Madam, I registrated at 1xbet during january 2017 and i made bets almost everyday. At one moment amount on my account was 3100 euros. I decided to withdraw 1000 euros on my skrill account ( I used also my skrill account when i made deposit on 1xbet). Then they started to require documents and after that more and more documents. I sent them all that they were asked for. After more than a month of sending similar e-mails they gave me address in Russia Federation to send all that documents by post. I did even that. From the time…

Balance confiscation - 2369 EUR - 1Xbet - March 15, 2017
Processing
Balance confiscation - 2369 EUR - 1Xbet - March 15, 2017

I have a 1xbet account since more than a year, i lost about 5000 euros overall. I made a lot of deposits and a lot of withdrawals without any problem. For the first time, i won real money in February, about 800 euros. They locked my account (with a balance of 2369 euros) when i tried to make a withdrawal. They asked me every documents you can imagine : selfie holding document with email image, as background , proofs of my deposits ... I send them everything ! They made me fill out 2 claims where they ask me my…

Account suspended - 185 USD - Betfair - March 15, 2017
Processing
Account suspended - 185 USD - Betfair - March 15, 2017

Hi,I registered at betfair on February 22nd, before depositing any amount, I sent the documents all there to check the account, it was all good. Day 25 or 26 I made the first withdrawal, and to my surprise, the next day I go to my betfair account and say that the account was closed, and they did not pay me anything. I went to talk live chat, and they said they notice suspicious activity in my account, I asked but they did not say what activities. Well, after the account has already been verified, they have asked me again proof…

Balance confiscation - 4000 EUR - 1xbet.com - March 14, 2017
Processing
Balance confiscation - 4000 EUR - 1xbet.com - March 14, 2017

Dear Sir/Madam I've been using 1xbet for 8 months earning around 4.000 €. When for the first time I asked for a withdraw they rejected my withdrawal and blocked my account. Then they asked to provided the documents for verification: First they ask passport, then i sent my passport for verification. After that they asked my skrill screenshot and any kind of other documentations which I sent to them . After all of that they come out of the blue with the following email: "Good Day. We want to inform you, that our company decided to stop any collaboration with…

Balance confiscation - 667.98 EUR - 1XBet - March 13, 2017
Processing
Balance confiscation - 667.98 EUR - 1XBet - March 13, 2017

Since January 2017 the bookmaker 1XBet refuses me to make a withdrawal of my earnings. I already had made a withdrawal of my initial deposit weeks ago - without any problem. But when I wanted to withdraw the much bigger rest of the money on my depot, they began to require documents and more documents and more documents. Photo of my passport, of my personal ID, of my credit card, on white background, on coloured background, with my hand visible on it, with another camera and so on and so on. The photos of my documents were absolutely perfecty readable.…

Payout delay - 77 EUR - parimatch - February 2, 2017
Solved
Payout delay - 77 EUR - parimatch - February 2, 2017

Hi, my name is Ivana Mazic and i open account and register at parimatch on 31.01.17. I use link with bonus and they never add me bonus. But that is no matter, i want to complaint on bigger thing- First of all before i even start to play, and place any bet i have limit every match on 9 eur. Second, i send my ID and on site write that my account is verified. When i realise that i cant place more then 9 eur i start to play, and i want to quickly finish with this sportsbook. After i…

Account suspended - 12692 EUR - 1xbet.com - January 29, 2017
Processing
Account suspended - 12692 EUR - 1xbet.com - January 29, 2017

My account in 1Xbet is very old and verified, but after last my betting session they locked payouts and locked beting, my deposit in 27.01.2017 was around 8k and won 4k, bets were made on hockey matches KHL. They are asking me to send new documents pasport or ID (I sent), then they asked to made few screenshots of my skrill walet( I sent), then they asked me to send Neteller screenshots( I sent, but without one, because neteller history can be seen only one year, but I made last transaction in 2015 with 1xbet. I asked neteller to send…

Balance confiscation - 1300 USD - Coolbet - December 14, 2016
Ignored
Balance confiscation - 1300 USD - Coolbet - December 14, 2016

Site coolbet.com username: ingerblom1 I make an account on the site deposit 1500 sek with my mastercard I play and lose all the money then like 4 days after that I feel like play normal cus I like the site so I make a new deposit of 1500SEK with neteller I play and I win both casino and betting I come up to 11600 SEK and make a withdraw now the fun starts they want me to send them ID and all that so I do that they approve it but then they want to make a phone verification so…

Balance confiscation - 627 EUR - Betadonis - January 27, 2017
Rejected
Balance confiscation - 627 EUR - Betadonis - January 27, 2017

Dear Sir/Madam, My name is Szabolcs Tenkei, former holder of Betadonis account with username: bobix1986. Saying "former" because my account was suspended after the below story happened. During the past months I was trying to get help from different licensor companies from Curacao, but nobody replied. I have a very bad experience with Curacao companies (they never reply, never help), never heard good about them on any forums... On the 3rd of September, 2016 I've placed two bets, slip numbers: 3669682, 3669677. The bets were initially settled as winners, but after I've logged in the next day, I saw that…

Other - 200 EUR - winmasters - January 25, 2017
Processing
Other - 200 EUR - winmasters - January 25, 2017

I put there 200 eur via neteller and they give me 200 eur bonus. After one day they limit me and every ticket goes on aproval and correction. I lost all money there. None of my bets was high then 100 eur. I have all screenshoot to aprove this.

Payout delay - 1000 EUR - OTOBET - December 9, 2016
Ignored
Payout delay - 1000 EUR - OTOBET - December 9, 2016

I have account in otobet.com from 2015. My betting account is fully verified after registration. I made to now some witdrawals successfully without any problem. At 13.11.2016 I make new witdrawal of 1000 euros to my neteller account but not recieved money yet. I not recieved answer from bookmaker about this delay. No connection and with bookmaker phones too. Please help me to resolve this problem!

Payout delay - 281.86 GBP - Ladbrokes - November 18, 2016
Ignored
Payout delay - 281.86 GBP - Ladbrokes - November 18, 2016

I placed a win bet of £147.64p at odds of 10/11 on Evgeny Tyurnev to beat Alrxander Lobkov in play. The match was 0-0 in sets at the time and with serve. Tyurnev won 2-0 in straight sets. The match was played on 02/09/16 two months ago. I have asked them for an explanation and Ladbrokes are giving me no information into the 'investigation' they have. No transparency whatsoever. Thank you

Account suspended - 383 EUR - bwin - November 8, 2016
Ignored
Account suspended - 383 EUR - bwin - November 8, 2016

Dear BR Team, On October 2016 I registered at Bwin.com bookmaker, deposited 50€ and got the 100% bonus of 50€. I wagered the requested amount of 300€ and asked for a withdraw. My account was fully verified (I sent them the scan of my passport) so I expected that the withdrawal won't take long. 5 days after my withdrawal request Bwin blocked my account. I asked them why did they do so. Today I recieved this e-mail: "Dear Mr Egger, Thank you for your chat request. We would like to inform you that we have decided to permanently close your…

Bonus not given - 20 GBP - tlcbet.co.uk - October 22, 2016
Ignored
Bonus not given - 20 GBP - tlcbet.co.uk - October 22, 2016

they ask you to place 5 bets to get a free £20 ive lost £100 on the site 5x £20 bets and then live chated for the new customer offer and was told im not entitled? then given a link to some terms and conditions but given no explanation. i read though the ts and cs and have not done anything to give them any reason to refuse me

Bonus not given - 50 GBP - 12bet.uk - October 20, 2016
Ignored
Bonus not given - 50 GBP - 12bet.uk - October 20, 2016

im a new customer ive complained to ibas as it says on their site, its a disgrace how they treat new customers. they have a new customer offer where your average stake after 6 bets is given as a free bet upto £50. i did £300 worth of bets 6 x £50 and they all lost except the last which won me £112.5 back on gladbach last night. ive requested the free bet on live chat and was given no explanation as to why im ineligible, was just said im not eligible and given no reason as to why. they…

Payout delay - 30.946 EUR - 1Xbet - October 12, 2016
Solved
Payout delay - 30.946 EUR - 1Xbet - October 12, 2016

Dear Sirs, I did open 1xbet account last year. After several deposits and withdrawals, I was not allowed to make withdrawal and was told to send a photo of my passport. It was six months ago and after that, I've never got any response from them. All the time, they sent me automatic e-mails "You will get the answer after the verification process is completed" . I think, I've received so far over 100 same e-mails. I have just one account, on my name, even don't know anyone from Serbia who has account at 1xbet. I made several deposits, in…

Balance confiscation - 3.8 EUR - mybahis.com - July 22, 2016
Ignored
Balance confiscation - 3.8 EUR - mybahis.com - July 22, 2016

First of all i am having once again problems with one of the bookmakers who pretend that they are registered in UK. The company is mybahis.com What is my story? Before 2 days i have opened an account by them and i won 2 bets in their site. Tried to withdraw the money but they closed my account and said it's under investigation and it's normal procedure. Just to mention that at the begin I was told i will not have some kind of problems with them. Today i contacted them once again and they said me exactly the same:…

Payout delay - 850 EUR - Bet MIRA - July 18, 2016
Solved
Payout delay - 850 EUR - Bet MIRA - July 18, 2016

Hy, i have a verified account on Betmira, I waited for the letter for a few weeks and I had previuos withdrawals. Now I have been waiting for a withdraw of 440€ for 14 days, while it states in their terms that a withdraw takes up to 5 days. And today I got this email from them: Our betting room Bet MIRA doesn't welcome «arbitrage players»,we limit their opportunities as much as possible. Persons, suspected in such fraud actions, will be thoroughly checked, also for them we will set individual terms of withdrawing funds . Therefore, we ask these players…

Payout delay - 17 EUR - Tipobet1.com - July 17, 2016
Ignored
Payout delay - 17 EUR - Tipobet1.com - July 17, 2016

I just wanted to tell you about my story with Tipobet,The industry is working for Bulgarian customers already and they are using http://tipobet402.com/ as bookie for Bulgaria, Turkey and other companies.The headcompany is tipobet.com which company is registered in Germany.From 2 months i am playing in Tipobet and deposited at least 7-8k EUR total via Ecopayz.This week i began to win and finally at Friday i reached my target from 17k EUR after a win in Austrian game Wiener-Ritzing http://i.hizliresim.com/jnb9R9.jpgHere you can see also my winnings from the game which total were 17k EUR only from this game.After i had…

Payout delay - 1200 USD - Betmira - July 12, 2016
Solved
Payout delay - 1200 USD - Betmira - July 12, 2016

Hi there, unfortunately I have to write a complaint about Betmira. I made a deposit there and won at least over 1.200$. I thought, that I can withdraw some Money after the verification process. But not with Betmira. For the verification I had to send my ID-Card, a proof of address and a selfie with my ID. But that is not enough for Betmira. They want me to send another selfie. A selfie with a letter, sent by Betmira, and a code. No Problem, I thought, I will just wait some days and send the selfie. But not with Betmira.…

Account suspended - https://1xbet.com/ - June 7, 2016
Ignored
Account suspended - https://1xbet.com/ - June 7, 2016

Hello, Two months ago I verified account. I sent my ID to security@1xbet.com, and they wrote back that I can order the withdrawal and I verified account. I had on my account about 300 euros and 100 withdrawal. Withdrawal was no problem. When I won over 1000e and commissioned the withdrawal of about 400 e, They started to make problems. They were once again all documents. I even sent my proof near face ! After sending documents, I had to fill some questionnaires on their website. After taking everything they tell me to post my documents to Moscow, This is…

Payout delay - championsbet.net - June 15, 2016
Ignored
Payout delay - championsbet.net - June 15, 2016

since 3 month championsbet had not payed my payout money euro1800 & now has blocked my account Championsbet is holding greek countries licence & pays only to greek countries only, championsbet have a valid greek licence. I believe championsbet is selectively paying greeks to preserve their greek licence I request u take action to this scam bookmaker & cancel his licence, so that he want be able to take deposit money from Greek people some day or the another this cheater will take away all the money by fooling from greek & not give payout money Request to cancel Championsbet.net…

Balance confiscation - championsbet - May 27, 2016
Ignored
Balance confiscation - championsbet - May 27, 2016

Hello, I have been using championsbet for a few months with no problems, I made a few successful withdawals until three months ago when I requested a withdraw and first waited for over a month. I contacted them dozens of times on many different emails with no response, I tried calling and only got insolted. After a while they just simply canceled all of my withdrawals and locked my account. Now I have no access to my money and nothing to do. I contacted MGA and they did nothing even though I used their casiono for which they have a…

Balance confiscation - 138.co.uk - April 1, 2016
Ignored
Balance confiscation - 138.co.uk - April 1, 2016

Withdrawals unprocessed for 2 weeks. No information from customer service. Today, my withdrawals have been returned to my balance, I've been accused of bonus abuse, and my accounts have been closed and my funds confiscated.

Other - SBOBET | MAXBET - March 26, 2016
Ignored
Other - SBOBET | MAXBET - March 26, 2016

I've taken interest to your website. I read an article that you're helping punter settle their dispute with bookmaker (Delay payout or not paying at all). As you might already aware, Asian Bookmaker such as MAXBET and SBOBET have their agency system. Which mean their member might opening account thru their agent / associate. Now the question is can you settle dispute if those bookies agent / associate not paying to their winning punter ?

Account suspended - William Hill - March 20, 2016
Groundless
Account suspended - William Hill - March 20, 2016

Dear, First of all I'd like to thank you for your fantastic website. I've been using it for a long time to find info about bookies and as a general source of information about betting. I'd like to inform you about my ordeal with William Hill and hope you can somehow help me solve it. It started back in early November 2015, when I made an account at William Hill and deposited 1000€. I should point out I had never registered at WH before and this is my first account there. I made some bets on basketball, hockey etc and…

Payout delay - Betswar.com - March 11, 2016
Ignored
Payout delay - Betswar.com - March 11, 2016

hi, sent the verification documents 3-4 times to the mail adress they gave me. NO response at all, not a single reply. Please help me. Username: WSOSerious.

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