Users' Choice
All complaints (2)
This page is where we publish all of the complaints - regarding bookmakers - that we've received. For security reasons all personal data has been removed.
In addition to publishing complaints, we also share information regarding our dealings with bookmakers. For example, you will be able to find out which complaints have been solved, processed, or rejected.
List of complaints
Complaint statistics
Complaints about bookmakers
Receipt of complaints for the period
Account suspended - 114000 USD 1Xbet - 8 Января 2024
Hello,account id [ 468477463], am customer of 1xbet, my account have been locked since october 2022, so I started the process of unlocking it, i have provided my id card that have been approved, my bank statements also but in the I did an accident and had a surgery and was not able to walk for almost a year, after my rehabilitation, I constated that I can't have access to my account and even the last documents asked from security team, that I provided it but they are not answering, please assist me. thanks
USD
114 K
Account suspended - 3757 USD BC.GAME - 17 Октября, 2023
Declined withdrawal request & asked for verification. Denied verification and I can't contact them to solve the problem. Hello! Today I would like to tell you today that happened to me. I was gambling on cybersport as usual and I've won 5757 USDT, I tried to witdraw 3757 USDT and 2000USDT left on my balance. I had been waiting for 8+ hours and withdrawal request was still pending. I had made another withdraw of 2k USDT and it was delivered in less than a hour. (I use same wallet for withdrawal everytime). When I woke up, I discovered that they…
USD
3.8 K
Other - 2000 UAH - January 11, 2023
I send money via card on 09.01.2023 10:02 for amount of 2000uah Deposit is not performed. I contacted support, gave all info like receipt, exact time etc... They created issue #2325967 somewhere internally and that's all. After that every time I contact support I get same template answer: "Запрос был передан специалистам, для уточнения информации понадобиться время. Обратитесь в чат с консультантом позднее. При обращении укажите номер Вашего тикета и опишите суть обращения." And that's all, money never came to my account
UAH
2 K
Account suspended - 1500 USD - December 30, 2022
I have been answering support requests for nine months. They keep asking for the same documents over and over. They dont want to pay out
USD
1.5 K
Account suspended - 18000 EUR - November 1, 2022
Hi, I see you promote scam sites. Cloudbet is scam. I'm opening this topic on the forum to introduce you to Cloudbet scammers. 3 years ago I opened an account on Cloudbet, I made a deposit of about 0.29BTC, I played on the account and reached 0.92BTC. After that I could not log into the account. I wrote to support, and they replied that the account was frozen and that they would contact me via email. After that they stopped responding to my email. Every 2-3 months I send them an email, but no one answers, now I have decided…
EUR
18 K
Payout delay - 1856 USD - June 6, 2022
I signed up at Marathonbet.com, played for a while, and then made a profit, on May 17th they blocked the withdrawal immediately, there was no problem before, they asked me to verify (I sent all the documents they asked for), In the end I thought they would at least withdraw the deposit, but I got a reply on June 1st that the account was still being verified, I didn't break any rules, I've been contacting support continuously since then, but the answer is the same, the verification period is not specified , I don't think it makes sense to contact…
USD
1.9 K
Payout delay - 2100 EUR - May 5, 2022
I have been answering support requests for two months. They keep asking for the same documents over and over. They dont want to pay out
EUR
2.1 K
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