All complaints

This page is where we publish all of the complaints - regarding bookmakers - that we've received. For security reasons all personal data has been removed. In addition to publishing complaints, we also share information regarding our dealings with bookmakers. For example, you will be able to find out which complaints have been solved, processed, or rejected.

Payout delay - 1000 EUR - OTOBET - December 9, 2016

Ignored

Payout delay - 1000 EUR - OTOBET - December 9, 2016

I have account in otobet.com from 2015. My betting account is fully verified after registration. I made to now some witdrawals successfully without any problem. At 13.11.2016 I make new witdrawal of 1000 euros to my neteller account but not recieved money yet. I not recieved answer from bookmaker about this delay. No connection and with bookmaker phones too. Please help me to resolve this problem!

Payout delay - 281.86 GBP - Ladbrokes - November 18, 2016

Ignored

Payout delay - 281.86 GBP - Ladbrokes - November 18, 2016

I placed a win bet of £147.64p at odds of 10/11 on Evgeny Tyurnev to beat Alrxander Lobkov in play. The match was 0-0 in sets at the time and with serve. Tyurnev won 2-0 in straight sets. The match was played on 02/09/16 two months ago. I have asked them for an explanation and Ladbrokes are giving me no information into the 'investigation' they have. No transparency whatsoever. Thank you

Account suspended - 383 EUR - bwin - November 8, 2016

Ignored

Account suspended - 383 EUR - bwin - November 8, 2016

Dear BR Team, On October 2016 I registered at Bwin.com bookmaker, deposited 50€ and got the 100% bonus of 50€. I wagered the requested amount of 300€ and asked for a withdraw. My account was fully verified (I sent them the scan of my passport) so I expected that the withdrawal won't take long. 5 days after my withdrawal request Bwin blocked my account. I asked them why did they do so. Today I recieved this e-mail: "Dear Mr Egger, Thank you for your chat request. We would like to inform you that we have decided to permanently close your…

Bonus not given - 20 GBP - tlcbet.co.uk - October 22, 2016

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Bonus not given - 20 GBP - tlcbet.co.uk - October 22, 2016

they ask you to place 5 bets to get a free £20 ive lost £100 on the site 5x £20 bets and then live chated for the new customer offer and was told im not entitled? then given a link to some terms and conditions but given no explanation. i read though the ts and cs and have not done anything to give them any reason to refuse me

Bonus not given - 50 GBP - 12bet.uk - October 20, 2016

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Bonus not given - 50 GBP - 12bet.uk - October 20, 2016

im a new customer ive complained to ibas as it says on their site, its a disgrace how they treat new customers. they have a new customer offer where your average stake after 6 bets is given as a free bet upto £50. i did £300 worth of bets 6 x £50 and they all lost except the last which won me £112.5 back on gladbach last night. ive requested the free bet on live chat and was given no explanation as to why im ineligible, was just said im not eligible and given no reason as to why. they…

Payout delay - 30.946 EUR - 1Xbet - October 12, 2016

Solved

Payout delay - 30.946 EUR - 1Xbet - October 12, 2016

Dear Sirs, I did open 1xbet account last year. After several deposits and withdrawals, I was not allowed to make withdrawal and was told to send a photo of my passport. It was six months ago and after that, I've never got any response from them. All the time, they sent me automatic e-mails "You will get the answer after the verification process is completed" . I think, I've received so far over 100 same e-mails. I have just one account, on my name, even don't know anyone from Serbia who has account at 1xbet. I made several deposits, in…

Balance confiscation - 3.8 EUR - mybahis.com - July 22, 2016

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Balance confiscation - 3.8 EUR - mybahis.com - July 22, 2016

First of all i am having once again problems with one of the bookmakers who pretend that they are registered in UK. The company is mybahis.com What is my story? Before 2 days i have opened an account by them and i won 2 bets in their site. Tried to withdraw the money but they closed my account and said it's under investigation and it's normal procedure. Just to mention that at the begin I was told i will not have some kind of problems with them. Today i contacted them once again and they said me exactly the same:…

Payout delay - 850 EUR - Bet MIRA - July 18, 2016

Solved

Payout delay - 850 EUR - Bet MIRA - July 18, 2016

Hy, i have a verified account on Betmira, I waited for the letter for a few weeks and I had previuos withdrawals. Now I have been waiting for a withdraw of 440€ for 14 days, while it states in their terms that a withdraw takes up to 5 days. And today I got this email from them: Our betting room Bet MIRA doesn't welcome «arbitrage players»,we limit their opportunities as much as possible. Persons, suspected in such fraud actions, will be thoroughly checked, also for them we will set individual terms of withdrawing funds . Therefore, we ask these players…

Payout delay - 17 EUR - Tipobet1.com - July 17, 2016

Ignored

Payout delay - 17 EUR - Tipobet1.com - July 17, 2016

I just wanted to tell you about my story with Tipobet,The industry is working for Bulgarian customers already and they are using http://tipobet402.com/ as bookie for Bulgaria, Turkey and other companies.The headcompany is tipobet.com which company is registered in Germany.From 2 months i am playing in Tipobet and deposited at least 7-8k EUR total via Ecopayz.This week i began to win and finally at Friday i reached my target from 17k EUR after a win in Austrian game Wiener-Ritzing http://i.hizliresim.com/jnb9R9.jpgHere you can see also my winnings from the game which total were 17k EUR only from this game.After i had…

Payout delay - 1200 USD - Betmira - July 12, 2016

Solved

Payout delay - 1200 USD - Betmira - July 12, 2016

Hi there, unfortunately I have to write a complaint about Betmira. I made a deposit there and won at least over 1.200$. I thought, that I can withdraw some Money after the verification process. But not with Betmira. For the verification I had to send my ID-Card, a proof of address and a selfie with my ID. But that is not enough for Betmira. They want me to send another selfie. A selfie with a letter, sent by Betmira, and a code. No Problem, I thought, I will just wait some days and send the selfie. But not with Betmira.…

Account suspended - https://1xbet.com/ - June 7, 2016

Ignored

Account suspended - https://1xbet.com/ - June 7, 2016

Hello, Two months ago I verified account. I sent my ID to security@1xbet.com, and they wrote back that I can order the withdrawal and I verified account. I had on my account about 300 euros and 100 withdrawal. Withdrawal was no problem. When I won over 1000e and commissioned the withdrawal of about 400 e, They started to make problems. They were once again all documents. I even sent my proof near face ! After sending documents, I had to fill some questionnaires on their website. After taking everything they tell me to post my documents to Moscow, This is…

Payout delay - championsbet.net - June 15, 2016

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Payout delay - championsbet.net - June 15, 2016

since 3 month championsbet had not payed my payout money euro1800 & now has blocked my account Championsbet is holding greek countries licence & pays only to greek countries only, championsbet have a valid greek licence. I believe championsbet is selectively paying greeks to preserve their greek licence I request u take action to this scam bookmaker & cancel his licence, so that he want be able to take deposit money from Greek people some day or the another this cheater will take away all the money by fooling from greek & not give payout money Request to cancel Championsbet.net…

Balance confiscation - championsbet - May 27, 2016

Ignored

Balance confiscation - championsbet - May 27, 2016

Hello, I have been using championsbet for a few months with no problems, I made a few successful withdawals until three months ago when I requested a withdraw and first waited for over a month. I contacted them dozens of times on many different emails with no response, I tried calling and only got insolted. After a while they just simply canceled all of my withdrawals and locked my account. Now I have no access to my money and nothing to do. I contacted MGA and they did nothing even though I used their casiono for which they have a…

Balance confiscation - 138.co.uk - April 1, 2016

Ignored

Balance confiscation - 138.co.uk - April 1, 2016

Withdrawals unprocessed for 2 weeks. No information from customer service. Today, my withdrawals have been returned to my balance, I've been accused of bonus abuse, and my accounts have been closed and my funds confiscated.

Other - SBOBET | MAXBET - March 26, 2016

Ignored

Other - SBOBET | MAXBET - March 26, 2016

I've taken interest to your website. I read an article that you're helping punter settle their dispute with bookmaker (Delay payout or not paying at all). As you might already aware, Asian Bookmaker such as MAXBET and SBOBET have their agency system. Which mean their member might opening account thru their agent / associate. Now the question is can you settle dispute if those bookies agent / associate not paying to their winning punter ?

Account suspended - William Hill - March 20, 2016

Groundless

Account suspended - William Hill - March 20, 2016

Dear, First of all I'd like to thank you for your fantastic website. I've been using it for a long time to find info about bookies and as a general source of information about betting. I'd like to inform you about my ordeal with William Hill and hope you can somehow help me solve it. It started back in early November 2015, when I made an account at William Hill and deposited 1000€. I should point out I had never registered at WH before and this is my first account there. I made some bets on basketball, hockey etc and…

Payout delay - Betswar.com - March 11, 2016

Ignored

Payout delay - Betswar.com - March 11, 2016

hi, sent the verification documents 3-4 times to the mail adress they gave me. NO response at all, not a single reply. Please help me. Username: WSOSerious.

Payout delay - 10bet - February 21, 2016

Solved

Payout delay - 10bet - February 21, 2016

i asked my funds sunday 14 -2 at today withdraw is pending,they want passport copy and i sent it,now silence to my mail

Balance confiscation - Slbet - February 18, 2016

Solved

Balance confiscation - Slbet - February 18, 2016

"Dear customer, You have been limited to 1 euro , we are not accepting professional players into our company who play Sure Bet, Value Bet, trading etc. According to the rules of our company which you accepted: 37. Customer's accounts that are making Sure Bet, Value Bet, trading etc. will be disabled and every profit of it will be removed. Before the withdraw every account will be charged for all the cost that had create. Also, our company has the right to confiscate your money or part of them if we notice any of the above actions. You can withdrawal…

Account suspended - parimatch - December 26, 2015

Groundless

Account suspended - parimatch - December 26, 2015

My incredible story with parimatch.com. I am a small bettor who has never had a problem with a book. Until I met parimatch.com This is an "exotic" book. Register was a mistake. To begin, I sent a copy of my ID card. Their response: "provide Response letter in the best quality of Your ID-card". Strange because this copy is perfect and has never been denied. I should have beware at that time. So I sent a copy of my driver's license. I made a first deposit of €100. After many losses, I redeposited €100. And suddenly, my account was blocked.…

Balance confiscation - William Hill - December 1, 2015

Groundless

Balance confiscation - William Hill - December 1, 2015

Dear Bookmarkers-Team, want to write you about how william hill is denying my cashout (3.700 Euro) and is bullying me for a small mistake i made out of boredom and just not thinking clearly. But lets start with the case. william hill wanted a telephone bill from me (normal adress verification), at this time i had lost my login details for my mobilphone provider and i changed the date from an old bill (i still had on my personal computer) to a date in the present, printed it out and sent the photo to william hill. clear mistake obv on…

Payout delay - 10Bet - December 1, 2015

Solved

Payout delay - 10Bet - December 1, 2015

wanted to payout like 110 Euros from 10bet 2-3 Weeks ago. They said they have to deduct 5% as a fee, I said okay, lets do it. Didn't received the money since then. To get even better, I have lost my password, wanted to reset it via mail - no chance. Have wrote mail to them - no reply. Please help me!

Account suspension at William Hill - 30 October 2015

Solved

Account suspension at William Hill - 30 October 2015

This text was translated from Russian, the original punctuation was kept. please, help!! they're just bullying me! I sent them all the photos in good quality! I took them three times! (And sent them all the 3 times) to prove it I could send you the same photo I sent them... For example, yesterday I sent them driver license and a photo of my bank account with my name,last name, address, date and wet stamp from the bank! (all clearly visible), all near the face, everything, as requested .. then comes this letter Dear Alexander, Thank you for contacting William…

Account suspension at William Hill - 1 November 2015

Groundless

Account suspension at William Hill - 1 November 2015

This text was translated from Russian, the original punctuation was kept. There was a following problem: I made a deposit and started playing; I lost several bets, decided to withdraw the remainder of the deposit; that is, I did not win anything and just wanted to TAKE MY MONEY BACK. Of course I was not allowed to do this; they respond with questionable statements, frankly nonsense, referring to the proceedings of the sports committee, the match I bet on was Wang - Lapentti; it has been about 10 months since the match ended,nothing has happened, no money was returned! here's…

Bet incorrectly settled at Pinnaclesports - 24 September 2015

Ignored

Bet incorrectly settled at Pinnaclesports - 24 September 2015

The text was translated from Russian. The original punctuation was kept. I made a bet on a Los Angeles Dodgers' win against Arizona Diamondbacks with -1.5 Handicap. Dodgers won with 1:4 score, so the bet won. However, the bet was annulled because they allegedly gave the wrond odds. Are you kidding me????

Balance confiscation at Ladbrokes - 13 September 2015

Ignored

Balance confiscation at Ladbrokes - 13 September 2015

The letter was translated from Russian. My account was verified, I played more than a week, withdrew the money, but then suddenly they blocked the withdrawal. They said that it was temporary, that my account was being checked, by the time they blocked access to my account, I had about 665 euros on the balance sheet. Then they answered that after a thorough check they were not able to confirm any of my documents. I emailed them a passport scan and id card upon request, but with no result.The last time they answered me was 21.07.2015 and don't respond anymore.

Account suspension at Betfair - 19 June 2015

Ignored

Account suspension at Betfair - 19 June 2015

This text was translated from Russian, the original punctuation was kept. Hello! I opened an account with Betfair on 29.05.2015. On 3.06 I made a $3940 deposit, and without making a single bet I had my account closed. Then they asked for identification. I sent them scanned copies of all the required documents (with bet365 all the documents passed on the first try), but Betfair requested photos of the copies. After I sent the photo they said it was of poor quality. I made several new photocopies, but Betfair just stopped answering my letters. I can’t withdraw the money from…

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