Groundless complaints (42)

Here you will find a list of complaints about bookmakers that were found to be groundless. In other words the punter either provided insufficient or false evidence, or their claims were unfair.

List of complaints Complaint statistics

General complaint statistics

Complaint status
Processing 19% (8)
Solved 24% (10)
Ignored 45% (19)
Rejected 2% (1)
Groundless 10% (4)
Distribution of money, mil.rubles
Processing 18% (1.26)
Solved 23% (1.59)
Ignored 19% (1.31)
Rejected 0% (0.03)
Groundless 40% (2.82)

Complaints about bookmakers

Receipt of complaints for the period


Status Payout delay - 5800 EUR - - May 15, 2017 was changed to "Processing"

Hi dear Bookmaker Ratings, I am facing problems with They are registered under MGA and i played there from 1 week and on 10.5 i verified my account succesffuly.After i won some bets, at Saturday i gave my withdrawal first to Skrill, Sunday 2nd and yesterday the 3rdone.They reply me always that it's processed etc. but i didnt received my money still.I will be happy if you can look further that case. I called them today and they said always the same: You have to wait, I cant say you more bla bla bla. I dont know how to react to that shitty bookmaker. I will be happy if you can assist me. Take care

Status Payout delay - 3100 EUR - 1Xbet - April 16, 2017 was changed to "Processing"

Dear Sir/Madam, I registrated at 1xbet during january 2017 and i made bets almost everyday. At one moment amount on my account was 3100 euros. I decided to withdraw 1000 euros on my skrill account ( I used also my skrill account when i made deposit on 1xbet). Then they started to require documents and after that more and more documents. I sent them all that they were asked for. After more than a month of sending similar e-mails they gave me address in Russia Federation to send all that documents by post. I did even that. From the time I sent documents it past almost two months and nothing happened. In attachment I am sending certificate of posting and screen shot of only one part of e-mails between me and 1xbet. During all that process my account was blocked. Hope I will get a response and assistance from your side. Thank you in advance, Sanja Stankovic.

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