Solved complaints

Here is a list of all past complaints that our team have manged to solve. In other words, we contacted the bookmakers in question and acted as an intermediary in order to help the punter and bookmaker reach a solution that left both parties happy.

Payout delay - 77 EUR - parimatch - February 2, 2017
Solved
Payout delay - 77 EUR - parimatch - February 2, 2017

Hi, my name is Ivana Mazic and i open account and register at parimatch on 31.01.17. I use link with bonus and they never add me bonus. But that is no matter, i want to complaint on bigger thing- First of all before i even start to play, and place any bet i have limit every match on 9 eur. Second, i send my ID and on site write that my account is verified. When i realise that i cant place more then 9 eur i start to play, and i want to quickly finish with this sportsbook. After i…

Payout delay - 30.946 EUR - 1Xbet - October 12, 2016
Solved
Payout delay - 30.946 EUR - 1Xbet - October 12, 2016

Dear Sirs, I did open 1xbet account last year. After several deposits and withdrawals, I was not allowed to make withdrawal and was told to send a photo of my passport. It was six months ago and after that, I've never got any response from them. All the time, they sent me automatic e-mails "You will get the answer after the verification process is completed" . I think, I've received so far over 100 same e-mails. I have just one account, on my name, even don't know anyone from Serbia who has account at 1xbet. I made several deposits, in…

Payout delay - 850 EUR - Bet MIRA - July 18, 2016
Solved
Payout delay - 850 EUR - Bet MIRA - July 18, 2016

Hy, i have a verified account on Betmira, I waited for the letter for a few weeks and I had previuos withdrawals. Now I have been waiting for a withdraw of 440€ for 14 days, while it states in their terms that a withdraw takes up to 5 days. And today I got this email from them: Our betting room Bet MIRA doesn't welcome «arbitrage players»,we limit their opportunities as much as possible. Persons, suspected in such fraud actions, will be thoroughly checked, also for them we will set individual terms of withdrawing funds . Therefore, we ask these players…

Payout delay - 1200 USD - Betmira - July 12, 2016
Solved
Payout delay - 1200 USD - Betmira - July 12, 2016

Hi there, unfortunately I have to write a complaint about Betmira. I made a deposit there and won at least over 1.200$. I thought, that I can withdraw some Money after the verification process. But not with Betmira. For the verification I had to send my ID-Card, a proof of address and a selfie with my ID. But that is not enough for Betmira. They want me to send another selfie. A selfie with a letter, sent by Betmira, and a code. No Problem, I thought, I will just wait some days and send the selfie. But not with Betmira.…

Payout delay - 10bet - February 21, 2016
Solved
Payout delay - 10bet - February 21, 2016

i asked my funds sunday 14 -2 at today withdraw is pending,they want passport copy and i sent it,now silence to my mail

Balance confiscation - Slbet - February 18, 2016
Solved
Balance confiscation - Slbet - February 18, 2016

"Dear customer, You have been limited to 1 euro , we are not accepting professional players into our company who play Sure Bet, Value Bet, trading etc. According to the rules of our company which you accepted: 37. Customer's accounts that are making Sure Bet, Value Bet, trading etc. will be disabled and every profit of it will be removed. Before the withdraw every account will be charged for all the cost that had create. Also, our company has the right to confiscate your money or part of them if we notice any of the above actions. You can withdrawal…

Payout delay - 10Bet - December 1, 2015
Solved
Payout delay - 10Bet - December 1, 2015

wanted to payout like 110 Euros from 10bet 2-3 Weeks ago. They said they have to deduct 5% as a fee, I said okay, lets do it. Didn't received the money since then. To get even better, I have lost my password, wanted to reset it via mail - no chance. Have wrote mail to them - no reply. Please help me!

Account suspension at William Hill - 30 October 2015
Solved
Account suspension at William Hill - 30 October 2015

This text was translated from Russian, the original punctuation was kept. please, help!! they're just bullying me! I sent them all the photos in good quality! I took them three times! (And sent them all the 3 times) to prove it I could send you the same photo I sent them... For example, yesterday I sent them driver license and a photo of my bank account with my name,last name, address, date and wet stamp from the bank! (all clearly visible), all near the face, everything, as requested .. then comes this letter Dear Alexander, Thank you for contacting William…

Payout delay at 10bet.com - 30 October 2015
Solved
Payout delay at 10bet.com - 30 October 2015

They aren't paying me since 20.10.2015 despite I sent all the documents. They ask me to confirm the withdrawal. I said them I confirm, but I see no money.

Жалоба на задержку выплаты в БК 10bet.com - 15 Октября 2015
Solved
Жалоба на задержку выплаты в БК 10bet.com - 15 Октября 2015

Hello, my name is Sergey. mansiti1221 is my login at 10bet. I registered with bookmaker 10bet a month ago. I began to make bets, won and lost. I decided to order the withdrawal from 10bet as long as 12 days ago ... They began to ask for documents, first my passport and then household bills then screenshots. I surely have all this, as the account is my first pne and I am a real person. In response there's only silence. I retook the photos 7 times, made them all the screenshots, the passport, the bills... I made a print screen,…

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