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Bet-at-home review: rules, support, sign up, free bets, site

Bookmakers rated 3 offer mid-level services and are currently in trial period.
Contents
BR rating: 3/5
Pre-match: 3/5
In-game: 4/5
Odds: 3/5
Convenience of payments: 4/5
Support: 3/5
Workability: 3/5
Feedbacks: 0 Free Bets: Deposit/Withdraw: 999999 / 0
More 5
Mobile versions: Questions: 0 Complaints: 0 Support

Contents

Company Review

3/5
Paruyr Shahbazyan
The founder of the website

Legend says that more than 20 years ago in Wels, which is a not-so-popular city in Upper Austria, Jochen Dickinger and Franz Ömer founded Bet-at-home. About three months later, the website of Bet-at-home was launched. Sports betting became its very first product available.

The first innovation of the site was the introduction of the popular live score service www.livescore.cc. The online casino was launched only six years ago, in 2005. When the poker platform was implemented in 2006, the product line was extended. Because of the fast growth of the online industry, bet-at-home.com must keep up with ongoing upgrades and expansions. As a result, the internet specialist launched a new online casino in 2008. It was followed by the new product line “Games” in 2009.

Since September 2009, various sports and live bets have been offered. Following the promising relaunch of the online sports betting site www.bet-at-home.com in 2013, the offerings are also now available to consumers in a mobile edition. In 2015 bet-at-home.com expanded its product range to a virtual section. Started in 2017, the company also offers casino games in poker software. The “Games” product group was replaced with “Vegas” in November 2017, and the Vegas app was launched. The sports app was launched in June 2018 before the 2018 FIFA World Cup. With the opening of the esports platform in September 2018, the product line was extended once more.

The company owns all of bet-at-home.com Entertainment Ltd. bet-at-home.com Holding Ltd., based in Malta, owns Maltese gaming licenses from the Malta Gaming Authority for sports betting, casino, and poker (MGA). Moreover, bet-at-home.com holds a sports betting and gaming license from the Customs and Monopoly Agency of Italy received back in 2011.

The British Gambling Commission granted the betting provider a license in 2014 to run and sell internet sports betting and online poker games in the United Kingdom (UK). Since August 1, 2015, bet-at-home.com has had an Irish sports betting license. The Irish Government granted the license to bet-at-home.com Internet Ltd. in Malta.

A total of 27,000 regular bets on more than 80 sports are part of the diverse sports betting offerings. Even in the international field of sports sponsorship, the betting provider has established a solid reputation as a capable and high-performing sports partner.

Design and layout and user-friendliness of the site/app

The website of Bet-at-home reminds us of an early 2000s website with a very simple and clear design. The website’s menu bar runs horizontally over the middle. The menu includes ‘Sports’, ‘Live Betting’, ‘Esports’, ‘Casino’, ‘Virtual’ as well as ‘Promotions’. Above it, the users can find the buttons for ‘Log in’ and ‘Registration’.

Two buttons are placed on the right side of the home page. The first is for the news, and the second is for contacting the website. The list of top winners of last week and last month is shown in a small square. At the very bottom of the site of bet at home, users can find ‘Home’,  ‘Imprint’,  ‘General Terms and Conditions’,  ‘About bet-at-home.com’,  ‘Investor’, ‘Relations’,  ‘Responsible Gaming’,  ‘Privacy Policy’,  ‘Cookies’,  ‘RTP values’,  ‘Careers’,  ‘Help’,  ‘Affiliate’ and ‘Mobile’.

The mobile version of Bet-at-home is quite easy to use. In addition to the main menu components, there are also quick links provided for the users. For instance, the links of today’s bet, tomorrow’s bet and players guide.

Bet-at-home also suggests 2 apps for its users. The apps are as follows: bet-at-home Vegas and bet-at-home Sport.

The website is operated in three languages: English, Deutsch, and Polish.

Services and live

As we mentioned already, a wide range of sports is available at Bet-at-home. The users can bet on football, tennis, golf or even badminton, futsal or water polo.

There are single bets, combo bets, machine bets, and multiway bets available. In contrast to a single bet, where users can only bet on one event, a combi bet allows users to bet on multiple matches with a single stake. Win even though not all matches were accurately forecast – only with system betting is this possible. There are several betting options available here. Users should choose 3 out of 4 on the system to win, as long as three of their bets are valid. And last but not least, a multiway bet allows users to make more bets on a specific event. For example, if Real Madrid plays with Barcelona, users can bet on tip 1 and tip 2 at the same time to reduce risk.

Live Line

Unfortunately, with all the positive aspects of Bet-at-home, it does not offer live streamings of sports.

The users can engage in pre-match bettings of all the sport types mentioned on the site of Bet-at-home.

Freebies, bonuses and promotions

Currently, it is even difficult to find betting companies that do not offer welcome bonuses. To receive a welcome bonus from Bet-at-home, the users should follow 3 simple steps. First, they must log in or register and top up their betting account. Next, the users should click on “Redeem bonus” in the betting account. The bonus code is ‘FIRST’. Following this, 50% of the money charged is added to their betting account. The maximum bonus amount is 50 EUR. Customers who deposit upwards of 100 EUR will get a reward of 50 EUR from Bet-at-home.

When the users open their player account at Bet-at-home Casino, they will be able to choose from two incentives. The first offers a 100 per cent bonus to the new player. The maximum amount of 200 EUR. Alternatively, there is a complimentary bonus of 50% up to 1000 euros.

In addition, Bet-at-home provides bonuses, competitions, promotions, and vouchers on a daily basis.

Customer care, live chat, email support, tel call

Many companies proudly boast of their customer support, calling it one of the best in the field, meanwhile, it is almost impossible to find a single mobile number on their website. Bet-at-home has every right to be proud of its customer care.

When you click the ‘Contact’ button on the right, a window appears. To write feedback or a question, the users should select a topic, write their message, fill in their name, last name, email address and betting account number (optional). In case you want to send a screenshot, you can contact customer support of Bet-at-home via an email to [email protected] The live chat works 24/7.

For sports betting, the users can call +356-27922492 or email [email protected] In case the users have questions regarding the casino, they can use either the mobile number +356-27922493 or the email address [email protected] The email addresses for marketing, affiliate assistance and complaint management are [email protected], [email protected] and [email protected] respectively.

Registration 

The registration on Bet-at-home’s website is a 4 stage process. First of all the users should fill in all the required fields. In personal data the users should enter in their first name, last name, house number, street, postcode, city, choose a country and currency, mention the date of birth and mobile phone. After this, you need to indicate the  Deposit limit and choose if you want to receive some information about betting highlights and bonus promotions via newsletter. As well as, you can ask them to send personalised offers and vouchers via SMS. For Login details email and password are necessary. After filling in, you should click on the green ‘Continue‘ button.

Following that, Bet-at-home sends an email to the address given to validate the registration. After receiving the update, simply click on the link received in the email to finish the signup process.

Bet-at-home will send you another email after you check your email address. There will be a listing of your personal betting account number. Registration is available only if the user is a resident of the following countries: Austria, Croatia, Cyprus, Finland, Gibraltar, Ireland, Liechtenstein, Malta, Montenegro, Netherlands, Poland, Slovenia and Switzerland.

It’s also important to mention that Bet-at-home registration is completely free.

Financial information

Accepted currencies on Bet-at-home are as follows: Euro, Swiss Franc, Pound Sterling, US dollars, Danish Krone, Polish Zloty, Czech Koruna and Russian Ruble.

Bet-at-home retains the right to only pay out funds in Euro.

The deposit methods available on Bet-at-home are as follows: VISA, MasterCard, eps, Skrill, OBT by Skrill, Skrill 1-Tap, giropay, Sofortüberweisung, bank transfer, paysafecard and NETELLER.

There are several available withdrawal methods on Bet-at-home. By choosing bank transfer, three free withdrawals are available in a month. Any additional withdrawal would incur a fee of up to 5 EUR. Skrill suggests 2 free withdrawals in a month. Again, Any additional withdrawal would incur a fee of up to 5 EUR. The minimum amount of withdrawal through skrill is 10 EUR/30 PLN/10 USD/10 GBP/60 DKK/15 CHF/100 CZK, the maximum amount is 6,000 EUR. The minimum amount for Credit cards is 30 EUR/150 PLN/25 GBP/30 CHF. The maximum amount is 5,000 EUR. NETELLER suggests the minimum and maximum amount of 10 EUR/30 PLN/10 USD/10 GBP/60 DKK and 10,000 EUR respectively. With paysafecard, it is 10 EUR/30 PLN/10 USD/10 GBP/60 DKK/15 CHF/100 CZK for the minimum withdrawal and 5,000 EUR for the maximum withdrawal.

Reliability, Integrity and Safety

Generally, Bet-at-home is a safe betting platform. If users have any questions about the protection of their data or how their personal data is processed, they can contact the Bet-at-home data protection officer. Email address [email protected]

More detailed information about privacy and safety can be found on the site of Bet-at-home in the section of ‘Privacy and Policy.’

What does the site not have?

Even though Bet-at-home has a wide range of things to offer, it still needs some improvements. For instance, they still do not accept bitcoin as a payment method.

And also, taking into account the long list of sports available on Bet-at-home we suggest they add live streamings for the most popular sports among them.

Expand Fold
Characteristics of the bookmaker
Pre-match
3/5
In-game
4/5
Odds
3/5
Convenience of payments
4/5
Support
3/5
Workability
3/5

Website languages

Uk.bet-at-home.com operates in English, Polish and German.

EnglishEnglish
GermanGerman
PolishPolish

Products and apps

Bet-at-home offers sports betting, live betting, betting on virtual sports, slots, casino and poker service. The same services are available in mobile mode. Bet-at-home offers 2 mobile apps: bet-at-home Sport Vegas and bet-at-home Sport. The sports app only offers prematch and in-play betting, Vegas offers slots, casino and live roulette and blackjack. These apps are available both for Android and iOS platforms. The Android app can be found on the website while the iOS app in the App Store.

Web
Mac
Sport products
Sport
eSports
Virtual sport
Live streaming
Match Center
Casino
Slots
Casino
Live casino
Skill games
Poker
Services
Registration
Deposit
Live chat
- English version - Mobile version

Payment methods

Deposit

You can fun deposits in Bet-at-home via VISA, Mastercard debit cards, Skrill, Skrill 1-tap, Neteller, paysafecard, Trustly and bank transfer. The minimum deposit sum is £10 for all methods, except for bank transfer – unlimited. There is no maximum limit. The processing is usually done instantly, except for Trustly, which may take up to 3 business days, and bank transfer – up to 3 business days. The bookmaker charges no fees for deposit funding.

Withdrawal

The withdrawal can be made via VISA, Mastercard debit cards, Skrill, Neteller, paysafecard, Trustly and bank transfer. The minimum limit is £0,01 for bank transfer; £25 for cards; £10 for Skrill, Neteller, paysafecard and Trustly. The maximum limit is €5,000 (or equal to it in any accepted currency) for cards and paysafecard; €6,000 (or equal to it in any accepted currency) for Skrill; €10,000 (or equal to it in any accepted currency) for Neteller; unlimited for Trustly and bank transfer. The processing takes up to 3 business days for cards, bank transfer and Trustly and is done instantly for Skrill, Neteller and paysafecard. The bookmaker holds no commission for withdrawals via cards, Neteller and paysafecard. Bet-at-home lets 3 free withdrawals monthly for Trustly and bank transfer and charges a €5 fee for further ones. It also lets 2 free withdrawal monthly for Skrill and charges a €5 fee for further ones.

Deposit Withdrawal
Sum Time Commission Sum Time Commission
from £10 to unlimited instant 0% from £25 to €5,000 [1] up to 3 business d. 0%
from £10 to unlimited instant 0% from £25 to €5,000 [1] up to 3 busines d. 0%
from £10 to unlimited instant 0% from £10 to €6,000 [3] instant 0% [3]
Expand all (8)

Accepted currencies

Bet-at-home accepts British pound, Euro, US dollar, Czech koruna, Danish krone, Polish zloty and Russian rubble.

Swiss franc
Czech koruna
Danish krone
Euro
Expand all (8)

Support

Bet-at-home offers email, fax, live chat and call centre for contacting its support service.

Competence
Politeness
Response time
Competence
Politeness
Response time
~1-5 min
Competence
Politeness
Response time
~15 min
Competence
Politeness
Response time
Live chat
~1-5 min

Reliability

Doesn't accept Bookmaker Ratings
as an arbitrator
There is no company representative on Bookmaker Ratings website
Attitude to speculators:
Confiscate winnings

Licenses (4)

Reviews (0)

You can learn about the feedback and opinion on sum withdrawals and betting in Bet-at-home in the “Feedback” and in the comment to the review. Learn here about the experience of Bet-at-home users. Share your experience with everyone.

Reliability
0/5
Convenience of payments
0/5
Pre-match
0/5
Support
0/5
In-game
0/5
Bonuses & Promotions
0/5
Odds
0/5

Assessment history

07.05.2021
Bet-at-home has been added to the Rating

Company information

Bet-at-home
Malta Saint Julian's STJ 4011 Portomaso Business Tower, Level 12, Portomaso
+356-27922492
+356-20102590
1999
Wels, Upper Austria
~ 300
5 000 000

Pros and cons

Pros
Wide live line
Average maximums
Average odds
Cons
Few events with live streaming

Organisations (10)

DSWV (German Sports betting Association)
Gamblers Anonymous
International Betting Integrity Association (IBIA)
Play Fair Code (Association for Protecting the Integrity in Sport)

FAQ

🔗 How to play blackjack on Bet-at-home?
If blackjack is available in your country it will be available in the casino, live casino or vegas tabs on the website of bet-at-home.
🎁 How to deposit on Bet-at-home?
There are several methods available to make a deposit on bet-at-home. It depends on the method used, most are credited immediately other than deposits via bank transfer.
✏️ How long do Bet-at-home withdrawals take?
It depends on the withdrawal method. all withdrawals are transferred within 24 hours, however, some methods like bank transfer or credit card can take up to 3 working days to reach the user’s account.
🗺️ Where do I find my bonus code Bet-at-home?
The bonus is based on where the user primarily resides. There are different welcome bonuses available, usually one for sports betting and one for the casino. The codes are available on the promotion pages, the users can find available promotions on the website under the Promotions tab.
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