Ignored complaints

Here you will find a list complaints that were ignored by bookmakers. We contacted the bookmakers; however, we have not received a response. If your complaint is on the list, and you believe you have a case then we would advise you to seek legal advice.

Balance confiscation - 1300 USD - Coolbet - December 14, 2016
Ignored
Balance confiscation - 1300 USD - Coolbet - December 14, 2016

Site coolbet.com username: ingerblom1 I make an account on the site deposit 1500 sek with my mastercard I play and lose all the money then like 4 days after that I feel like play normal cus I like the site so I make a new deposit of 1500SEK with neteller I play and I win both casino and betting I come up to 11600 SEK and make a withdraw now the fun starts they want me to send them ID and all that so I do that they approve it but then they want to make a phone verification so…

Payout delay - 1000 EUR - OTOBET - December 9, 2016
Ignored
Payout delay - 1000 EUR - OTOBET - December 9, 2016

I have account in otobet.com from 2015. My betting account is fully verified after registration. I made to now some witdrawals successfully without any problem. At 13.11.2016 I make new witdrawal of 1000 euros to my neteller account but not recieved money yet. I not recieved answer from bookmaker about this delay. No connection and with bookmaker phones too. Please help me to resolve this problem!

Payout delay - 281.86 GBP - Ladbrokes - November 18, 2016
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Payout delay - 281.86 GBP - Ladbrokes - November 18, 2016

I placed a win bet of £147.64p at odds of 10/11 on Evgeny Tyurnev to beat Alrxander Lobkov in play. The match was 0-0 in sets at the time and with serve. Tyurnev won 2-0 in straight sets. The match was played on 02/09/16 two months ago. I have asked them for an explanation and Ladbrokes are giving me no information into the 'investigation' they have. No transparency whatsoever. Thank you

Account suspended - 383 EUR - bwin - November 8, 2016
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Account suspended - 383 EUR - bwin - November 8, 2016

Dear BR Team, On October 2016 I registered at Bwin.com bookmaker, deposited 50€ and got the 100% bonus of 50€. I wagered the requested amount of 300€ and asked for a withdraw. My account was fully verified (I sent them the scan of my passport) so I expected that the withdrawal won't take long. 5 days after my withdrawal request Bwin blocked my account. I asked them why did they do so. Today I recieved this e-mail: "Dear Mr Egger, Thank you for your chat request. We would like to inform you that we have decided to permanently close your…

Bonus not given - 20 GBP - tlcbet.co.uk - October 22, 2016
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Bonus not given - 20 GBP - tlcbet.co.uk - October 22, 2016

they ask you to place 5 bets to get a free £20 ive lost £100 on the site 5x £20 bets and then live chated for the new customer offer and was told im not entitled? then given a link to some terms and conditions but given no explanation. i read though the ts and cs and have not done anything to give them any reason to refuse me

Bonus not given - 50 GBP - 12bet.uk - October 20, 2016
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Bonus not given - 50 GBP - 12bet.uk - October 20, 2016

im a new customer ive complained to ibas as it says on their site, its a disgrace how they treat new customers. they have a new customer offer where your average stake after 6 bets is given as a free bet upto £50. i did £300 worth of bets 6 x £50 and they all lost except the last which won me £112.5 back on gladbach last night. ive requested the free bet on live chat and was given no explanation as to why im ineligible, was just said im not eligible and given no reason as to why. they…

Balance confiscation - 3.8 EUR - mybahis.com - July 22, 2016
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Balance confiscation - 3.8 EUR - mybahis.com - July 22, 2016

First of all i am having once again problems with one of the bookmakers who pretend that they are registered in UK. The company is mybahis.com What is my story? Before 2 days i have opened an account by them and i won 2 bets in their site. Tried to withdraw the money but they closed my account and said it's under investigation and it's normal procedure. Just to mention that at the begin I was told i will not have some kind of problems with them. Today i contacted them once again and they said me exactly the same:…

Payout delay - 17 EUR - Tipobet1.com - July 17, 2016
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Payout delay - 17 EUR - Tipobet1.com - July 17, 2016

I just wanted to tell you about my story with Tipobet,The industry is working for Bulgarian customers already and they are using http://tipobet402.com/ as bookie for Bulgaria, Turkey and other companies.The headcompany is tipobet.com which company is registered in Germany.From 2 months i am playing in Tipobet and deposited at least 7-8k EUR total via Ecopayz.This week i began to win and finally at Friday i reached my target from 17k EUR after a win in Austrian game Wiener-Ritzing http://i.hizliresim.com/jnb9R9.jpgHere you can see also my winnings from the game which total were 17k EUR only from this game.After i had…

Account suspended - https://1xbet.com/ - June 7, 2016
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Account suspended - https://1xbet.com/ - June 7, 2016

Hello, Two months ago I verified account. I sent my ID to security@1xbet.com, and they wrote back that I can order the withdrawal and I verified account. I had on my account about 300 euros and 100 withdrawal. Withdrawal was no problem. When I won over 1000e and commissioned the withdrawal of about 400 e, They started to make problems. They were once again all documents. I even sent my proof near face ! After sending documents, I had to fill some questionnaires on their website. After taking everything they tell me to post my documents to Moscow, This is…

Payout delay - championsbet.net - June 15, 2016
Ignored
Payout delay - championsbet.net - June 15, 2016

since 3 month championsbet had not payed my payout money euro1800 & now has blocked my account Championsbet is holding greek countries licence & pays only to greek countries only, championsbet have a valid greek licence. I believe championsbet is selectively paying greeks to preserve their greek licence I request u take action to this scam bookmaker & cancel his licence, so that he want be able to take deposit money from Greek people some day or the another this cheater will take away all the money by fooling from greek & not give payout money Request to cancel Championsbet.net…

Balance confiscation - championsbet - May 27, 2016
Ignored
Balance confiscation - championsbet - May 27, 2016

Hello, I have been using championsbet for a few months with no problems, I made a few successful withdawals until three months ago when I requested a withdraw and first waited for over a month. I contacted them dozens of times on many different emails with no response, I tried calling and only got insolted. After a while they just simply canceled all of my withdrawals and locked my account. Now I have no access to my money and nothing to do. I contacted MGA and they did nothing even though I used their casiono for which they have a…

Balance confiscation - 138.co.uk - April 1, 2016
Ignored
Balance confiscation - 138.co.uk - April 1, 2016

Withdrawals unprocessed for 2 weeks. No information from customer service. Today, my withdrawals have been returned to my balance, I've been accused of bonus abuse, and my accounts have been closed and my funds confiscated.

Other - SBOBET | MAXBET - March 26, 2016
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Other - SBOBET | MAXBET - March 26, 2016

I've taken interest to your website. I read an article that you're helping punter settle their dispute with bookmaker (Delay payout or not paying at all). As you might already aware, Asian Bookmaker such as MAXBET and SBOBET have their agency system. Which mean their member might opening account thru their agent / associate. Now the question is can you settle dispute if those bookies agent / associate not paying to their winning punter ?

Payout delay - Betswar.com - March 11, 2016
Ignored
Payout delay - Betswar.com - March 11, 2016

hi, sent the verification documents 3-4 times to the mail adress they gave me. NO response at all, not a single reply. Please help me. Username: WSOSerious.

Bet incorrectly settled at Pinnaclesports - 24 September 2015
Ignored
Bet incorrectly settled at Pinnaclesports - 24 September 2015

The text was translated from Russian. The original punctuation was kept. I made a bet on a Los Angeles Dodgers' win against Arizona Diamondbacks with -1.5 Handicap. Dodgers won with 1:4 score, so the bet won. However, the bet was annulled because they allegedly gave the wrond odds. Are you kidding me????

Balance confiscation at Ladbrokes - 13 September 2015
Ignored
Balance confiscation at Ladbrokes - 13 September 2015

The letter was translated from Russian. My account was verified, I played more than a week, withdrew the money, but then suddenly they blocked the withdrawal. They said that it was temporary, that my account was being checked, by the time they blocked access to my account, I had about 665 euros on the balance sheet. Then they answered that after a thorough check they were not able to confirm any of my documents. I emailed them a passport scan and id card upon request, but with no result.The last time they answered me was 21.07.2015 and don't respond anymore.

Account suspension at Betfair - 19 June 2015
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Account suspension at Betfair - 19 June 2015

This text was translated from Russian, the original punctuation was kept. Hello! I opened an account with Betfair on 29.05.2015. On 3.06 I made a $3940 deposit, and without making a single bet I had my account closed. Then they asked for identification. I sent them scanned copies of all the required documents (with bet365 all the documents passed on the first try), but Betfair requested photos of the copies. After I sent the photo they said it was of poor quality. I made several new photocopies, but Betfair just stopped answering my letters. I can’t withdraw the money from…

Account suspension at Bet365 - 7 November 2015
Ignored
Account suspension at Bet365 - 7 November 2015

This text was translated from Russian. The original punctuation was kept. Hello! A few days ago I made a bet on a sporting event. My bet won, and my bank balance increased from $1000 to $1800. The balance was updated. After a while I decided to withdraw my winnings. Everything began normally, the amount was ordered for withdrawal. A few hours later, I went to check my withdrawal. Instead, I saw that my balance was minus $1800. Also, there was no pending withdrawal anymore. I immediately wrote to the support service and was told that they had incorrectly settled the…

Bet incorrectly settled at Pinnacle - 17 October 2015
Ignored
Bet incorrectly settled at Pinnacle - 17 October 2015

This text was translated from Russian, the original punctuation was kept. I made a live bet on Kardemir Karabükspor - Karşıyaka match in the Turkish 1.Lig. 510441372-1 6:09am 17-OCT-15 1st half total under 2.5, when the score was (1-1) with 1.268 odds 200 dollars After seven minutes I made the same bet: 510444403-1 6:16am 17-OCT-15 odds 1.215 500 dollars Then I watched the ending of the first half, there were many dangerous attack, I was very worried. A few hours later it was reported that there was an error in the line and the bet was canceled :(

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