To submit a complaint to Bookmaker Ratings, you must fill out a form. The complaint form can be filled out only by registered users.
On the site published and publicly available are:
1) Type of the dispute
2) Amount of the dispute
3) The name of the bookmaker company
4) Date of publication of the complaint
5) Complaint Status
6) Description of the dispute (text of the complaint)
7) Conclusion of Bookmaker Ratings about the complaint
Information available only in private communication for the person who created the complaint, the respondent on the complaint (an employee of the bookmaker), and authorized employees of Bookmaker Ratings:
1) Full name of the player;
2) Login of the player in the bookmaking brand;
3) Email of the player;
4) Correspondence in the complaint
(the player and the respondent can only see messages addressed directly to them)
Attaching files to the complaint.
Files confirming the player’s arguments can help us in a dispute with the bookmaker. All confidential information will be removed from the images if the moderator decides to publish them.
Hello,
I saw your website while I was surfing on the Internet.
I have been working as an affiliate partner with Astekbet Company since its inception.
I lost my phone 38 days ago and I couldn’t reach Google Authenticator since then.
I have sent a lot of emails to support@astekbet-partners.com to remove two-factor from my player ID though I couldn’t receive any response from them.
As a result, what should I do?
Thanks a lot for your response from now.