Reduced maximums
We are not opposed to reducing the maximums, but this should not be applied to accounts which have any requirements in terms of turnover. If the bookmaker limits the size of the maximum bet, all the requirements in terms of turnover should be removed, and the balance paid on the first demand without additional commission.
Increased margins
We are not opposed to increasing the margins, but this limitation should not be applied to accounts which have any requirements in terms of turnover. If the bookmaker imposes sanctions on the account, all the requirements in terms of turnover should be removed, and the balance paid on the first demand without additional commission.
Account blocking, confiscation of winnings, confiscation of balance
The sanctions are appropriate in these circumstances:
- Refusal from a player to pass verification procedures;
- A player’s sending of non-genuine documents;
- If a player insists that he sent the original documents, the company is obliged to give him a chance to prove it. The method that we recommend is sending notarized copies of documents to bookmaker by physical mail;
- Credit card fraud;
- Betting on the match-fixing;
- Proven multi-accounting;
- If the company has a reason to believe that a player is a multi-accounter, it is not a reason for confiscation of the balance or the winnings until the company collected irrefutable evidence, which can be:
A confess from the player;
A match in the payment method. Player replenished two or more accounts using the same payment method.
However, a match in IP-addresses or using the same technique is not a proof of multi-accounting.
Confiscation of bonuses
This type of sanctions is appropriate if:
- Bonuses were not designed for a group of players, but by mistake were made available to them;
- If the rules of the company stated that the bonus was limited to a single IP-address, computer, family and physical address; we are not opposed to the confiscation of the bonus in case of corresponding violations. However, we are against the confiscation of winnings or the total balance. It is fair to confiscate the gain in proportion to the bonus received. For example, if the player made a deposit and receive a 100 percent bonus, the bookmaker can confiscate a half only, because the other half was won on the player’s money.
- Winnings obtained using freebets but with violations of rules may also be confiscated.
Increased bet accepting time in live-betting
We are not opposed to increased bet accepting time in live-betting.
Manual bet accepting
We are not opposed to manual bet accepting, but this limitation should not be applied to accounts where there are any requirements in terms of turnover. If the bookmaker imposes sanctions, the requirements in terms of turnover should be removed, and the balance paid on the first demand without additional commission.