Can I immediately proceed and deposit after registering my account?
You can make a deposit with Ngenge right after registration. Before deposition, ensure you have read the terms and agree with them.
How Long Does it Take to Register a Ngenge Account?
Signing up with Ngenge is swift and suitable; a couple of minutes are needed to complete it.
Using a Ngenge Account when Traveling Abroad is Possible?
You can use your Ngenge accounts everywhere you want, as long as gambling in that territory is legal. If you have received an error message, Ngenge’s license doesn’t accept bets from that territory.
Will I be charged by Ngenge to register a new account?
Signing up with Ngenge doesn’t require a fee.
If I already have a Ngenge account, can I register a new account from the Mobile App?
According to Ngenge’s terms and conditions, you can have a single account.
Do I need to register with Ngenge to get the App?
A new registration isn’t needed. Ngenge provides mobile apps for Androids. You can find the download link on the website’s FAQs.
What bonus code should I use when registering to get the Ngenge welcome bonus?
To gain Ngenge’s welcome offer, you don’t need a bonus code.
How to Contact the Ngenge Support Team to get help?
You can contact the Ngenge support team via email support@nenge.cd, fill in the email enquiry, live chat or call +243 898 382 177, +243 818 986 668.
How to reset the password to your account?
In case you forgot your password, contact the support team to gain help.
“Your account has been suspended” whenever I try to log in – what should I do?
If your account is suspended, then you have done something against the bookmaker terms, please contact the Ngenge support team to help you with the solution.
How to Change Personal Information After Registration?
To change your personal information, tap “My Account” then “My Profile” and change the fields you need. To keep your changes, tap on “Update Profile” be informed you can not change your username.
Can I temporarily suspend my account?
To suspend your account, go to “My Account“, then “Responsible Gaming“, choose “Self-Exclusion“, select the period and tap on “Block my account“—alternatively, email support@ngenge.cd.
How Can I Permanently Close My Ngenge Account?
To close your account, please send a request email about account closure to the Ngenge support team.