Whenever you want to find out what are the largest, the most well-known and richest casinos, Mr Green is definitely among them. Licensed in Malta, the license holder of Mr Green is the United Kingdom Gambling Commission. Initially operating within the Swedish market, Mr Green has gaming permits in the United Kingdom, Italy, Denmark, Latvia and Ireland, as well as a casino license in Denmark and an Irish bookmaker license. Founded in 2007 and launched a year later, Mr Green currently offers Casino, Jackpot Bets, Sports, Keno. Live Casino and Reel Thrill. The site of Mr Green is available in 9 languages, including Italian, German and Danish. Since 2016 Mr Green has offered over 1000 online casino games, sports betting and a live casino.
The only owner of the Mr Green brand is Mr Green Ltd. It is directly controlled by the Swedish firm Mr Green & Co AB (publ). Since May 2018, the company has been called MRG Group, and as of November 30, 2016, it is listed on the Nasdaq Stockholm Stock Exchange.
Mr Green won a number of awards, such as IGA Online Casino Operator of the Year 2015, IGA 2013 Online Casino Operator of the Year, and IGA 2018 Socially Responsible Online Operator of the Year. It is impossible not to mention the “Clean Sea” initiative launched with Mr Green’s emphasis on social responsibility. It was developed in the summer of 2017 with the aim of working proactively to make the Mediterranean Sea cleaner.
Mr Green has always astonished customers with its revolutionary innovations. One of these impressive service offerings is the introduction of the 3D casino “Live Beyond Live.” In order to maximize consumer responsibility, all of Mr Green gaming devices are well connected with their green gaming tools. However, users from more than 20 different countries, including Russia, Turkey, China, France, and Germany, are not allowed to play at Mr Green due to licensing restrictions.
Design and layout
The website of Mr Green is green as expected. The design is of a classical casino, but quite simply. Mr Green’s logo is displayed in the middle of the upper bar of the main page. To the right of the logo are located ‘Join’ and ‘Log In’ buttons. The menu bar is to the left of the logo. On top of the menu bar stands ‘Promotions’, followed by ‘Casino’, ‘Jackpot Games’, ‘LIVE Casino’, ‘Sports’, ‘Keno’ and ‘Reel Thrill.’ Under them is the ‘Green Club’. In the menu bar, you can also find the ‘Learn More About’ section which will guide you to introductions of Mr Green’s offerings. The language settings are at the bottom of the menu bar.
A bigger ‘Join Now’ button appears on the homepage once more, suggesting signing up now and double the user’s deposit plus 200 free spins.
What shows Mr Green’s immense attention to quality customer service, is that they put Mr Green Customer Reviews on the homepage. The reviewers rate Mr Green’s services by putting stars (1-5) and writing comments.
Under it, the awards of Mr Green are displayed. There is an ‘Any Questions’ section, where you can find a button for ‘Help Center.’ There, users can find answers to any question they may have.
Mr Green is as easy-to-use on mobiles casino. It is easily accessed via smartphones. If users prefer to play on their mobile phone, Mr Green’s app is available for both Android and iOS. The online casino’s layout and interface are very modern, innovative, and simple to use. The users may use the search box to see the available games list. The customer service is available 24/7 to users of Mr Green’s both site and mobile app.
Services and Live
Mr Green is mostly popular with casinos, but its sportsbook is gradually gaining recognition. Mr Green now has about 700 games available. Mr Green has a wide range of sports, from football to mixed martial arts, which helps it to stand out from others. Mr Green provides football markets from around the world every day. It allows football enthusiasts to try their football betting strategy at any time of day.
Mr Green also offers a wide range of Esports, such as Dota 2, League of Legends, Counter-Strike: Global Offensive, StarCraft 2, Hearthstone and Heroes of the Storm.
Mr Green Casino has over 1,000 casino slot games from vendors namely Nix, NetEnt, Red Tiger, Quickspin, Microgaming, SG Interactive, Play-go, Push Gaming, and Carbon Copy. Mobile users can also access 750 games.
Live Line
Previously, bookmakers only allowed betting prior to the start of a match. However, in recent years, the phenomenon of live betting, also known as in-play betting, has exploded. Real-time betting markets are also available to all reputable bookmakers. One of the most interesting times to bet is during a game. Successful players will closely monitor the live match, reacting rapidly to shifting events and market fluctuations. A competitive real-time betting player possesses quick thought and sound decision-making abilities. Graphics help users to follow the action.
In-play is often available in spread betting, during which the player retreats above or below the stated spread in a particular market and sets the bid per point. For users, it can be an interesting and profitable way for them to benefit from their sports betting experience.
Freebies, bonuses and promotions
Casinos and sportsbooks usually use welcome bonuses. It is a standard way to greet new members and improve their gaming experience from the start. New users will double their playable sum with matching deposits of up to $100, as well as 200 free spins. In addition to matching deposits, Mr Green provides sports fans with two free $10 bets for wagering a minimum of $20 of your deposit on a sports game with odds of 2/1 or higher.
Another bonus is the Cash Match offers. Users can often redeem the relevant deposit offers after their initial deposits. For example, when users top up their gaming account with another $30, the casino can match this and add an additional $30 to their gaming account to start the game.
High Roller rewards are designed for users with large playing balances. Poker and other card sports, in general, provide specialized rewards services to high roller players.
Customer care, live chat, email support, tel call
Almost everywhere on the site of Mr Green, you can find some lines about having a customer-centric approach. They specifically pay attention to the safety and value of their users.
Even though Mr Green keeps mentioning that they are available 24/7, what we found out during writing this review, was the ‘chat is not currently available’ sentence under the ‘Live Chat’. However, the help centre of Mr Green has many well-written articles that answer the most asked questions.
We tried to connect to the support team via Live Assistance. If you want to talk to the support team you need to fill in your name and last name, as well as your email address. There are fields for subject and product, but these are not mandatory. The estimated wait time for a customer is 2 minutes. They answered in almost a minute. Since it was not possible to find the email address of their customer care on the website, we asked the live assistant to provide it: customerservice-international@mrgreen.com is the mail you can get connected to them and 0044 176 552 2017 is the mobile number.
After live assistance, Mr Green asks the users to rate them and answer a couple of questions.
Registration
If you want to know more about Mr Green’s registration procedure, then off we go! Mr Green has 3-step registration. To begin, go to the main page and press the orange ‘Join Now’ button. The first step of setting up your account is filling in your details: email address, password and country of residence. The list of countries you can register from is provided.
After checking the box of accepting the terms and conditions of Mr Green, you are being directed to the second step. The second step is all about verification. All you need to do is to check your details and enter your phone number. The confirmation text with the validation code will be sent to your phone.
After entering the code, proceed to the third stage. You must enter your personal information, including your name, last name, date of birth, and gender. You will also be required to choose a currency depending on your country of residence. You will be unable to change it in the future. If you were able to follow the instructions and do everything right, then congratulations, you already have a profile on the site!
To sum up, the registration on the site is very easy and fast. Only users above 18 years old are allowed to create accounts on the site of Mr Green.
Financial information
As we’ve mentioned above, Mr Green accepts several currencies. These include Euro, British pound sterling, Canadian dollar, United States Dollar, Norwegian krone, Danish krone as well as Swedish krona. Mr Green does not accept cash payments. Cryptocurrency payments are not acceptable.
Mr Green’s website is the only platform where you can make a deposit. The users are allowed to use any of the methods mentioned on the site’s Deposits page. Payment types, costs, and conditions may differ. It is normally determined by the time of year, as well as the nation and financial institution involved. Any payment (deposit) made to a Player Account must be at least 10 EUR/GBP, or its equal in any of the other currencies allowed. Furthermore, before the authentication process is finished, a Danish person cannot deposit more than DKK 10,000 into a Player Account. The same applies to Swedish residents.
Paid transaction fees can be charged by financial services, credit companies, banks, and other third-party payment processors. However, deposits made in the UK with a credit card were prohibited as of April 14, 2020. If the credit card expires or the payment is not completed, the Player can withdraw via bank transfer to a bank account in his or her name. This has no bearing on payments made anywhere in the world.
Mr Green has a minimum bet of $0.10. There is no such thing as a maximum bet. The users can place as many bets as they like. The minimum deposit and withdrawal are 10 euro (or currency equivalent).
Mr Green is not responsible for any taxes, so any tax levied on the Competition Prizes is the Player’s responsibility.
Reliability, Integrity and Safety
Holding licenses in both the UK and Malta speaks volumes. Moreover, Mr Green cooperates with NetEnt which is a well-known name in the gaming industry.
Overall, Mr Green is one of the biggest, and probably one of most stable, online casinos around. This is not really debatable.
What does the site not have?
The site and services of Mr Green seem perfect, except for some aspects. First of all, it is restricted in a huge number of countries. It does not allow many players to use the available services.
Secondly, Mr Green does not offer live streaming on the website. This is a huge minus for an internationally recognized site. Thus, we strongly recommend they add a live-streaming button for further improvement of their place in the world of online betting.
And last but not least, one of the pitfalls of Mr Green we could not miss out on is withdrawal fees. If you request a withdrawal of up to 200 euro, you will be charged only 2 euro. The system of 1% withdrawal works only if your requested amount exceeds 100 euro. The maximum withdrawal fee is 10 euro.
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