BetNeptune sports betting site is quite a new one in the industry. This review will try to cover most of the shortcomings and pluses that this brand-new betting site has. Established in 2020, BetNeptune is operated by ProgressPlay Limited, which is licensed and regulated by Malta Gaming Authority and operates under the license number MGA/B2C/231/2012 and also by Great Britain Gambling Commission under 39335 account number.
It’s pretty much clear that BetNeptune does not have an affiliative program yet. The ones who are interested in the affiliative program just have to wait until BetNeptune will develop that feature or refer to other bookmakers.
A restricted country list can be found in the terms and conditions of BetNeptune’s website. It’s not that long. Restricted territories as mentioned are the following: Portugal, Australia, Belgium, Denmark, France, Spain, Greece, Italy, Turkey and the United States of America. Of course, this list may be subject to change.
Design and User-friendliness of the site/app
At first glance, BetNeptune sports betting website design is very primitive. As a user, we got the impression that something is incomplete and still is in the test mode. It can hardly be referred to as a modern-styled bookmaker website. Overall the website has a dark-colored theme. We were confused with multicolor highlighted icons and panels: red, pink, white, green, some text is in yellow, while other areas are in white and red. The branding team has neglected the logo too.
BetNeptune’s two main activities, sports, and casino are on the top left side of the website. Next to them, you can find promotions and rewards program’s clickable buttons. On the same line is the support section, which can be very helpful. The website mainly operates only in English.
For BetNeptune’s sportsbook, you can choose the appearance you are most comfortable with: classic, modern, and combo. Odds also can appear the way you want: decimal, fractional, Hong Kong, Malay, American, and Indo. On the left side of your screen, you can choose live or pre-match panels to find your desired sport to bet on. The most popular competitions are highlighted on the first row of the pre-match panel.
Overall navigation through the website is very easy and simple.
At the time of this review publishing, BetNeptune does not have a mobile app both for Android and iOS users. However, you still can register and place bets by visiting BetNeptune’s website from your mobile phones and tablets. It’s not the most ideal and comfortable way of enjoying your wagering time, but still, you can access some basic features of BetNeptune.
Available Services
As it has already mentioned above the main activities of the website are Sports and Casino. Both for live and pre-match games there are options for event view, dashboard, live overview, live multiview, live calendar (displays all upcoming events for the next 7 days), and results.
Betting markets’ list is pretty much a long one. Some of the sports are Football, Basketball, Tennis, Horse Racing, Table Tennis, E-Sports, 3×3 Basketball, Biathlon, Bowls, Handball, Cross-Country Skiing, Floorball. Additionally, BetNeptune offer betting on Gaelic Football, Air Hockey, Hurling, Netball, Pool, Sailing, Squash Speedway, Water Polo and Politics.
BetNeptune offers average to low odds in the market. In some cases, the odds can be higher compared with other bookmakers, but most commonly they offer what is average in the market. In-play odds at BetNeptune seem to be in line with their pre-match odds which is ok but compared with other top bookmakers it’s not the best available option in the market.
The diversity of the betting markets that BetNeptune suggests is one of the pluses of this bookmaker. One of the pearls is horse racing. However, with BetNeptune the UK and Irish horse racing are not available. You can only bet on USA horse racing.
BetNeptune Casino offers a variety of game choices. You can enjoy slots, jackpots, and live casino games.
Live Line
Live streaming is unfortunately not a feature that the BetNeptune betting site currently provides. You have to search for that on other live streaming sites or other bookmakers that have a live streaming option. However, the in-play coverage and graphics compensate the absence of a live streaming option.
Bonuses and Promotions
BetNeptune betting site has a Rewards program, which is a huge plus, because not every bookmaker provides you with this kind of promotion program. The program gives you points that you can exchange with super offers, including free spins, cashback deals, deposit bonuses, bonus money, and extras. There are no extra things that have to be done to join the program, simply start playing. You can follow your growth by clicking the “Trophy” icon right in the middle of the top panel. You can earn points by starting a new game, requesting a bonus, triggering a specific feature on a slot. The more you play the more badges and higher ranking you will achieve to receive new offers and advantages. There is a leaderboard in this program, where you can secure top positions by earning badges to win prizes and have other benefits.
As for sports and casino promotions, there are different promotion pages for each activity. Open the promotions page and select the activity you wish to be engaged in. First and foremost, there is a BetNeptune welcome bonus of £10 free bet waiting for you after a £10 deposit and £10 bet placement. The offer is valid for a week from the issue date. Minimum odds 1.5. After you make the deposit the credited bonus will remain pending until £10 of real bets will be accumulated. The bonus win that comes from the free bet is subject to wagering ten times before becoming real money.
A Sunday can become fanday with BetNeptune. On Sundays deposit with code SUN and get a 20% bonus of up to £500. You can claim this offer 2X. There are bonus deals for Saturdays, Thursdays, and cashback options for weekends. Just check out the casino promotions page and you will be delighted with the variety of bonus deals that BetNeptune offers.
Customer Care and Support
When a bookmaker has Live chat support and fast customer service, you save your time and get all the necessary answers and betting tips. BetNeptune has one. The Live chat team member connects immediately and very kindly helps you with whatever you need to be answered and done. BetNeptune also has an email option, if somehow you are unsatisfied with live chat.
Besides the live communication, BetNeptune has the most common questions/ answers in the support section.
Registration
Registration on BetNeptune is pretty much a standard procedure. Just click “Join now” on the top right of the homepage. Provide them with an email and phone number, create a password and click submit. You will be redirected to another form, which must be filled in. Your full name, address, occupation, and birth details are required to be filled in. All customers must verify their personal information at any stage. For example, when registering, making a deposit, or requesting a withdrawal, unless you are a UK resident. Your age and ID will be verified automatically based on the information that you have already provided during the signup process.
Financial Information
The only acceptable currency is the pound sterling (GBP). Many payment methods are offered. Some of them are Trustly, PayPal, debit cards, Paysafecard, EcoPayz, Interac, Neteller, WebMoney, Euteller, and Skrill. Deposit with credit cards does not available in the UK.
You can make your deposit after the registration is completed. After clicking on the “Cashier”, select your preferred deposit method when you choose the deposit option. Deposit minimum and maximum rates depend on the payment method. With every payment method there is a specific instruction, which you can find on Bet Neptune’s website, just scroll down and click on the “Deposits”. There is detailed information regarding how to make your deposit, with which payment method, and how much. Mostly minimum deposit is £/$/€ CAD$ 10 up to £/$/€ CAD$ 20. As for the maximum deposit, you can see amounts like £/$/€ CAD$ 700, £/$/€ CAD$ 2000, £/$/€ CAD$ 5000. Just visit the website, click on the “Deposit” and you will figure out what payment option suits you best.
By following the instructions available in the section “Withdrawals” you can simply withdraw your funds from your BetNeptune account. Just click on “Withdraw” on your account then click on “Cashier” and choose your desired withdrawal method. You also should have filled in a withdrawal form to initiate the withdrawal process. While the process is still in pending mode, you can cancel it anytime. When the status of your request is changed to processing you will no longer be able to cancel it. Every withdrawal method has its cash-out processing period time. The quantity of days depends on each withdrawal method. The Pending and processing period is fixed three and one days accordingly. The average number of transfer days is 1-10. BetNeptune charges a withdrawal processing fee of £/$/€ 2.5 per withdrawal. Due to local or issuer restrictions, some withdrawal methods are not available. Carefully read all the limitations and terms in the withdrawal section.
On BetNeptune’s website, you can scroll down to find the game payouts section, where you can find a whole list of games with their payout percentage that BetNeptune offers.
BetNeptune suggests playing responsibly. A whole section is dedicated to responsible gambling and tips on how to stay “Gambling sober”. Before starting to enjoy your game, always get yourself acquainted with the self-limit and self-exclusion tools and tips that the bookmaker offers. Besides the toolset, BetNeptune also provides contact information of a couple of national and local gambling assistance organizations. BetNeptune suggests contacting customersupport@instantgamesupport.com if somehow you feel the playing in BetNeptune becomes an addictive habit and you need a break. BetNeptune encourages you to understand that gambling must remain as something fun and entertainment, not a way to become rich or cover debts. BetNeptune strongly suggests you choose and set daily, weekly or monthly limits. You can limit your deposit, wagering, and losses. Also, you can set a time limit on how long you play on the betting site and a time-out period of up to 42 days. With the self-exclusion option, BetNeptune suggests registering in gamestop.co.uk. They self-exclude you not only from the site where you currently play but also from all the online gambling companies that have a UKGC license. There is a list of internet filtering software to help you block a user in your home. Check the list in the “play responsible” section.
Safety and Reliability
The BetNeptune betting site uses the latest encryption and protection technologies. The company does that to make sure that the financial and personal information of the customers is safe and sound with them. They use SSL encryption and firewall technologies to prevent fraud and secure online payments.
To secure internet transactions of their customers, BetNeptune cooperates with Olorra Management Limited, which provides safe transactions for BetNeptune’s customers. Don’t be worried or get confused when you see Olorra Management’s name on your transaction statement. The name can appear together with the city name, that’s because Olorra Management has banking system gateways around the globe.
Betneptune also cooperates with Independent Betting Adjudication Service (IBAS). You can refer to this company in case a dispute has occurred between you and the bookmaker, which you couldn’t solve directly with BetNeptune.
Recommendations
This bookmaker review has a couple of suggestions for further improvements.
As a bookmaker, if you have horse racing in your sportsbook, you should have the classics, such as the UK and Irish horse racing.
The withdrawal fee is pretty much not the fun part of the withdrawal process. As many bookmakers have a withdrawal option free of charge, BetNeptune should reconsider removing the withdrawal fee to stay competitive.
To become an exclusive bookmaker one should have live streaming because it’s a very useful yet uncommon option in the industry. As a newly launched online bookmaker, BetNeptune should consider having this important feature too.
The signup offer is not that big compared with other bookmakers in the market. Although we do appreciate the rewards program, which not every bookmaker has.
A mobile app also would be a game-changer for BetNeptune. Everyone now is more comfortable with mobile phones and tablets to bet.
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