Balance confiscation at Ladbrokes – 13 September 2015
Spelling and punctuation of complainant are preserved.
The letter was translated from Russian.
My account was verified, I played more than a week, withdrew the money, but then suddenly they blocked the withdrawal. They said that it was temporary, that my account was being checked, by the time they blocked access to my account, I had about 665 euros on the balance sheet. Then they answered that after a thorough check they were not able to confirm any of my documents. I emailed them a passport scan and id card upon request, but with no result.The last time they answered me was 21.07.2015 and don’t respond anymore.
Ladbrokes has ignored the request.