Payout delay – 77 EUR – parimatch – February 2, 2017
Spelling and punctuation of complainant are preserved.
Hi, my name is Ivana Mazic and i open account and register at parimatch on 31.01.17. I use link with bonus and they never add me bonus. But that is no matter, i want to complaint on bigger thing- First of all before i even start to play, and place any bet i have limit every match on 9 eur. Second, i send my ID and on site write that my account is verified. When i realise that i cant place more then 9 eur i start to play, and i want to quickly finish with this sportsbook. After i put all money i increase account on 77 eur. Then ,all ticket was limit on 0 eur. Then i contact them through chat, they’we ask me to send them picture with my self how i holding my id, then they ask me some other doc like driving license, i’ve send them all and i receive email that i succesufully pass verification then i go again on sportbook and what can i see-again limit 0 eur. Then i try to withdraw my money and it say that i am not able. I contact them again, they told that my activity must be analyse from fraud department ( it is funny because from start playing i was limit on 9 eur). Then i tell them or let me to play or give me my money or i will complain because they hold my money and they have not right for that. At this time when i send you this i am still not able to play or withdraw. IT IS RIDICULOUSLY ANALYSE SOME GAME ACTIVITY WHIT 9 EUR LIMIT BEFORE EVEN START PLAY!