Bet incorrectly settled at Pinnaclesports – 24 September 2015
Spelling and punctuation of complainant are preserved.
The text was translated from Russian. The original punctuation was kept.
I made a bet on a Los Angeles Dodgers’ win against Arizona Diamondbacks with -1.5 Handicap. Dodgers won with 1:4 score, so the bet won. However, the bet was annulled because they allegedly gave the wrond odds. Are you kidding me????
The Bookmaker Ratings has carefully examined the complaint and sent a request to the bookmaker. Unfortunately, Pinnaclesports refused to disclose the details of the dispute, citing the data confidentiality. In response to our request a representative of the bookmaker promised to get in touch with the player and discuss the issue.
Since we cannot control the settlement of the dispute, the assessment of the bookmaker was downgraded from “5” to “4”. Companies that refuse to discuss with us the details of the complaints cannot get a score higher than “3”. But considering the good reputation, exceptional benefit delivered to professional punters and rare complaints, we made an exception for Bet365 and Pinnacle Sports.