Bet incorrectly settled at Pinnacle – 17 October 2015
Spelling and punctuation of complainant are preserved.
This text was translated from Russian, the original punctuation was kept.
I made a live bet on Kardemir Karabükspor – Karşıyaka match in the Turkish 1.Lig.
510441372-1 6:09am 17-OCT-15 1st half total under 2.5, when the score was (1-1) with 1.268 odds 200 dollars
After seven minutes I made the same bet:
510444403-1 6:16am 17-OCT-15 odds 1.215 500 dollars
Then I watched the ending of the first half, there were many dangerous attack, I was very worried.
A few hours later it was reported that there was an error in the line and the bet was canceled 🙁
The Bookmaker Ratings has carefully examined the complaint and sent a request to the bookmaker. Unfortunately, Pinnaclesports refused to disclose the details of the dispute, citing the data confidentiality. In response to our request a representative of the bookmaker promised to get in touch with the player and discuss the issue.
Since we cannot control the settlement of the dispute, the assessment of the bookmaker was previously downgraded from “5” to “4”. Companies that refuse to discuss with us the details of the complaints cannot get a score higher than “3”. But considering the good reputation, exceptional benefit delivered to professional punters and rare complaints, we made an exception for Bet365 and Pinnacle Sports.