Bonus not given – 50 GBP – 12bet.uk – October 20, 2016

Sum of the dispute: GBP 50

Spelling and punctuation of complainant are preserved.

im a new customer ive complained to ibas as it says on their site, its a disgrace how they treat new customers. they have a new customer offer where your average stake after 6 bets is given as a free bet upto £50. i did £300 worth of bets 6 x £50 and they all lost except the last which won me £112.5 back on gladbach last night. ive requested the free bet on live chat and was given no explanation as to why im ineligible, was just said im not eligible and given no reason as to why. they just speel off something about ts and cs which i think is an absolute con. they refused my free bet token and now my moneys not come out, i withdrew the £112.50 and im not any longer using them to bet with ill find a more reputable bookmaker to use

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