Account suspension at William Hill – 30 October 2015

Sum of the dispute: USD 400

Spelling and punctuation of complainant are preserved.

This text was translated from Russian, the original punctuation was kept.

please, help!! they’re just bullying me! I sent them all the photos in good quality! I took them three times! (And sent them all the 3 times) to prove it I could send you the same photo I sent them… For example, yesterday I sent them driver license and a photo of my bank account with my name,last name, address, date and wet stamp from the bank! (all clearly visible), all near the face, everything, as requested .. then comes this letter

Dear Alexander,

Thank you for contacting William Hill support.

We are writing to you in connection with the verification of documents. Our Security Department reviewed the submitted photos and asks you to additionally provide a photo of a document to confirm your actual residence address; the document should be close to the face. It can be any type of utility bill or mobile phone bill in the last six months, which includes your name and current address. Once we receive your documents, we will verify your data and update your account.

And all this goes on and on! This has lasted for 3 weeks !!

BR's comment:

The player withdrew his balance.

Still have questions? Ask our experts!
Comments 0
Registration