Balance confiscation – 667.98 EUR – 1XBet – March 13, 2017

Sum of the dispute: EUR 667.98

Spelling and punctuation of complainant are preserved.

Since January 2017 the bookmaker 1XBet refuses me to make a withdrawal of my earnings. I already had made a withdrawal of my initial deposit weeks ago – without any problem. But when I wanted to withdraw the much bigger rest of the money on my depot, they began to require documents and more documents and more documents. Photo of my passport, of my personal ID, of my credit card, on white background, on coloured background, with my hand visible on it, with another camera and so on and so on. The photos of my documents were absolutely perfecty readable.
They also asked me not to send scans, when I NEVER sent scans. I even sent the meta-data of my camera and so on and so on. I spent ridiculuos time on that issue.
I have all the mail history (> 50 mails!!!) the chat history, the begging history, screenshots and so on. At last I gave up and told them to sell my open claim to debt collector in Russia, collecting the claims of other 1xBet-scam-victims, too. (I have contact to a dozen of them). Then they asked me to make again withdrawal, confirmed it (!) and asked me to wait one week – and – NOTHING. No money on my bank account until now! Russian chamber of comerce is informed and they confirmed to me, that there are several court processes in Russia being held right now against 1XBet.

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Comments 1
  • In the meantime, 1XBet does not even send confirmation code, when I tried to make the withdrawal again, after they had written:
    “Dear user, you can withdraw your funds.”
    And after 62 (!!!!!!!!) mails, I increased volume of my voice and also increased harsness and told them:
    “MIND MY WORDS: MY MONEY BACK OR I WILL NOT STOP UNTIL 1XBET IS FINISHED!!!”

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