Balance confiscation – 627 EUR – Betadonis – January 27, 2017
Spelling and punctuation of complainant are preserved.
My name is Szabolcs Tenkei, former holder of Betadonis account with username: bobix1986. Saying “former” because my account was suspended after the below story happened. During the past months I was trying to get help from different licensor companies from Curacao, but nobody replied. I have a very bad experience with Curacao companies (they never reply, never help), never heard good about them on any forums…
On the 3rd of September, 2016 I’ve placed two bets, slip numbers: 3669682, 3669677.
The bets were initially settled as winners, but after I’ve logged in the next day, I saw that the match of Horvath Adrienn was voided, therefore my winnings were gone. She clearly won 6-2 6-4. The odds was the same at other bookies as well, it was not a mistake, but real odds. This is ridiculous. I won my money on fair and square play. I can even show screenshots about my winnings at other bookmakers with this match, see them attached.
After contacting Betadonis support I was replied rude:
“Betadonis.com reserves the right to cancel any bet made on obviously “bad” odds, switched odds or a bet made after an event has started. Also Betadonis.com reserves the right to refuse, restrict, cancel or limit any bet”
Now let’s go point by point:
– obviously “bad” odds: not correct, the odds was OK, it was the same at other (big) bookmakers as well
– switched odds: not correct, see my comment above
– bet made after an event has started: not correct, the bets were placed way before the match started
How can a bookmaker reserve the right to refuse/restrict/cancel/limit “any” bet??? If I risk my money, then it’s just fair that the bookmaker should risk its money as well. Or am I wrong?! I was then told:
“Did you accepted our rules during the registration? So, you should respect our rules. Betadonis reserves the right to refuse, restrict, cancel or limit any bet, what we did. We also allowed you withdraw your money, if you want.”
Finally I withdrew my money, because there was no sign they will give my winnings back. After the withdrawal they suspended/closed my account and can no longer login.
I am wondering if there is any possibility you can help me with this case?
Thanks and the very best regards,