Balance confiscation – 4000 EUR – 1xbet.com – March 14, 2017
Spelling and punctuation of complainant are preserved.
I’ve been using 1xbet for 8 months earning around 4.000 €. When for the first time I asked for a withdraw they rejected my withdrawal and blocked my account.
Then they asked to provided the documents for verification:
First they ask passport, then i sent my passport for verification.
After that they asked my skrill screenshot and any kind of other documentations which I sent to them .
After all of that they come out of the blue with the following email:
We want to inform you, that our company decided to stop any collaboration with you (closing your account). This decision is based on the official Terms and Conditions point 2 subpoint 31 of the betting company 1xbet. The decision was made after a careful investigation of the situation by our security service.The decision has been made after careful investigation of the situation by our security service. According to the results of the investigation we have reasons to suppose that all your bets on sport events from this gaming account have been placed not by you but by (8277873) it violates above mentioned point of Terms and Conditions directly.We ask you not to create new accounts in our website. Pay your attention to the moment that if you try to create new accounts, we will block them. At the same time your actions have been a violation of the above mentioned Terms and Conditions. The Decision concerning the stopping any collaboration with you is final and without appeal.You can withdraw the deposited sum only.”
I’ve never used other account for betting and this is my only account. They do not reply to my email and it seems they have just stolen my money without further explanation.
Could you help me with this?
Thanks in advance for your collaboration