Account suspended – 383 EUR – bwin – November 8, 2016

Sum of the dispute: EUR 383

Spelling and punctuation of complainant are preserved.

Dear BR Team,
On October 2016 I registered at Bwin.com bookmaker, deposited 50€ and got the 100% bonus of 50€. I wagered the requested amount of 300€ and asked for a withdraw. My account was fully verified (I sent them the scan of my passport) so I expected that the withdrawal won’t take long. 5 days after my withdrawal request Bwin blocked my account. I asked them why did they do so. Today I recieved this e-mail:

“Dear Mr Egger,
Thank you for your chat request.
We would like to inform you that we have decided to permanently close your account.
Please read below the corresponding paragraph from our General Terms and Conditions. You can also find the paragraph on the help pages of our homepage under “Legal / General Terms of Business” or at the following link:
https://help.bwin.com/en/general- information/legal-matters/general-terms- and-conditions/ general#Your_Use_of_the_Services
**************************************** *******
6. YOUR USE OF SERVICES
6.2. We reserve the right, at our sole discretion, to discontinue, modify, remove and / or add any services with immediate effect and without prior notice. We shall not be liable for such actions.
6.5. We reserve the right to temporarily suspend your use of certain services, platforms or games on our platforms.
**************************************** *******
We confirm that the deposit amount of € 50.00 on 30.10.2016 has been rebooked to your mastercard.
We apologize for any inconvenience this decision might bring.
Should you have any further questions, please do not hesitate to contact us. We will be glad to help you.

Best regards
Your bwin customer service team”

I am asking you for help. I want Bwin to send me the money I have won or provide deeper explanation of why did they close my verified account?

Thank you for your time and have a nice day
Sincerely
Hans Egger

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