Bookmaker complaints Ladbrokes
I placed a win bet of £147.64p at odds of 10/11 on Evgeny Tyurnev to beat Alrxander Lobkov in play. The match was 0-0 in sets at the time and with serve. Tyurnev won 2-0 in straight sets. The match was played on 02/09/16 two months ago. I have asked them for an explanation and Ladbrokes are giving me no information into the 'investigation' they have. No transparency whatsoever. Thank you
The letter was translated from Russian. My account was verified, I played more than a week, withdrew the money, but then suddenly they blocked the withdrawal. They said that it was temporary, that my account was being checked, by the time they blocked access to my account, I had about 665 euros on the balance sheet. Then they answered that after a thorough check they were not able to confirm any of my documents. I emailed them a passport scan and id card upon request, but with no result.The last time they answered me was 21.07.2015 and don't respond anymore.