Complaints about 1Xbet (4)

List of complaints Complaint statistics

General complaint statistics

Complaint status
Processing 75% (3)
Solved 25% (1)
Distribution of money, mil.rubles
Processing 17% (0.27)
Solved 83% (1.35)

Receipt of complaints for the period


Status Payout delay - 3100 EUR - 1Xbet - April 16, 2017 was changed to "Processing"

Dear Sir/Madam, I registrated at 1xbet during january 2017 and i made bets almost everyday. At one moment amount on my account was 3100 euros. I decided to withdraw 1000 euros on my skrill account ( I used also my skrill account when i made deposit on 1xbet). Then they started to require documents and after that more and more documents. I sent them all that they were asked for. After more than a month of sending similar e-mails they gave me address in Russia Federation to send all that documents by post. I did even that. From the time I sent documents it past almost two months and nothing happened. In attachment I am sending certificate of posting and screen shot of only one part of e-mails between me and 1xbet. During all that process my account was blocked. Hope I will get a response and assistance from your side. Thank you in advance, Sanja Stankovic.


I have a 1xbet account since more than a year, i lost about 5000 euros overall. I made a lot of deposits and a lot of withdrawals without any problem. For the first time, i won real money in February, about 800 euros. They locked my account (with a balance of 2369 euros) when i tried to make a withdrawal. They asked me every documents you can imagine : selfie holding document with email image, as background , proofs of my deposits ... I send them everything ! They made me fill out 2 claims where they ask me my favorite sport, my profession ... And now they ask me to send them by post to a russian address photocopies of documents i already gave them ... They are playing with me. I made some research on the net and i found out many customers who got scammed by 1xbet but unfortunately it was too late for me. 2 weeks later i made the decision to send them the documents by registered letter with an acknowledgement of receipt. I sent the letter the 04/03. It's in Russia since the 08/03. I hope it will be delivered very soon. With regards,

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